Who We Are
At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values: Authenticity, Grit, Curiosity, Humor, and Impact. If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you.
Make an ImpactWe are seeking a Google Workspace Admin (Collaboration Support Engineer) to join our Information Technology team at Fossil Group in Bengaluru, Karnataka. If you are passionate about collaboration tools and delivering seamless end-user support, this could be the perfect role for you. In this dynamic and global company, you will play a key role in ensuring the reliability, performance, and continuous improvement of our Collaboration Services ecosystem.
What you will do in this roleApplication Support & Incident Management
- Provide high-quality application support ensuring adherence to SLAs for response and resolution times
- Manage incidents and service requests through ITSM tools in line with IT Operations policies and procedures
- Troubleshoot and resolve low to medium complexity issues across collaboration platforms
- Analyze business impact of incidents and ensure minimal disruption to users through timely resolution
Collaboration Tools Administration
- 1-3 years of exp in Google Workspace Administration
- Support and maintain collaboration platforms including Google Workspace, WordPress, DocuSign, ClickUp, QuickBase, Jira, and similar tools
- Perform user administration, access management, and system configurations
- Track application updates and manage version control to ensure system stability
Stakeholder Communication & Service Excellence
- Provide clear, timely communication to users and stakeholders on incidents, updates, and resolutions
- Build strong relationships with internal stakeholders to enhance service delivery and user satisfaction
- Deliver a high standard of customer service while managing competing priorities
Documentation, Governance & Continuous Improvement
- Maintain accurate and up-to-date support documentation and knowledge base articles
- Ensure compliance with change and release management processes
- Monitor service metrics and suggest improvements to enhance performance and efficiency
- Participate in rotational on-call support as required
- Hands-on experience as a Google Workspace Administrator
- Experience supporting collaboration tools such as WordPress, ClickUp, DocuSign, QuickBase, Jira, or similar platforms
- Experience in end-user support across multiple technologies in a global environment
- Familiarity with ServiceNow or equivalent IT Service Management tools
- Understanding of change management, release management, and software development lifecycle
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills with the ability to explain technical concepts in business terms
- Strong customer service mindset with the ability to manage stakeholders effectively
- Competitive compensation and benefits package
- Support for work-life balance, including time-off programs
- Hybrid work opportunities, where applicable
- Learning and development support
- Employee product discounts
- An inclusive, collaborative, and values-driven workplace
At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We’re committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team.
We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
If you need any accommodations during the interview process, just let us know at [email protected].
Skills Required
- 1-3 years of Google Workspace administration experience
- Hands-on experience as a Google Workspace Administrator
- Experience supporting collaboration tools such as WordPress, ClickUp, DocuSign, QuickBase, Jira, or similar platforms
- Experience providing end-user support across multiple technologies in a global environment
- Familiarity with ServiceNow or equivalent IT service management tools
- Understanding of change management, release management, and software development lifecycle processes
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills, including explaining technical concepts in business terms
- Strong customer service mindset and stakeholder management ability
What We Do
Fossil Group is a global design, marketing, distribution, and innovation company specializing in lifestyle accessories. It creates distinctive watches and accessories with leading brands, bringing brand stories to life through an extensive distribution network, categories, and channels. Its products include watches, jewelry, and leather goods, and the company focuses on quality, fashionable pieces, technology, authenticity, and long-term value creation for customers worldwide.
