The Role
Lead and coach the dealership sales organization to meet monthly and annual sales, gross, and CSI targets. Hire, train, and mentor sales, BDC, Internet, finance, and service drive teams; implement CRM follow-up, delivery procedures, and showroom/internet traffic strategies.
Summary Generated by Built In
At Downtown Auto Center, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Downtown Auto Center is the best in the business and we're sure you'll see why! When you come to work for us, you can look forward to these added benefits and employee perks!
Responsibilities
- Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams
- Lead all showroom activities and maintain an experienced level of product knowledge
- Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
- Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales
- Conduct daily and weekly sales training meetings for Sales and Product Specialists
- Mentor new and experienced sales reps on standard methodologies for improving performance
- Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system
- Establish delivery procedures and monitor performance and execution
- Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment
- Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis
Qualifications
- Minimum two years of GSM experience with responsibility for the entire variable operation of a successful dealership
- Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
- Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media
- Extensive background in leading a BDC department
- Some experience in Used Vehicle purchasing, merchandising and marketing
- Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Minimum two years of GSM experience with responsibility for the entire variable operation of a dealership.
- Proven history building and training a sales team, achieving strong CSI scores and above-average departmental profits.
- Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media.
- Extensive background in leading a BDC (Business Development Center) department.
- Experience in used vehicle purchasing, merchandising and marketing.
- Expertise supervising desk managers and improving finance/insurance (F/I) income through mentorship and training.
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The Company
What We Do
Downtown Subaru of Oakland is a full-service Subaru dealership serving the San Francisco Bay Area. They specialize in the sale of new and used Subaru vehicles and provide comprehensive automotive services, including parts and maintenance, through their dedicated service center. They are committed to offering competitive pricing and professional care for all Subaru owners.
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