Hey there, are you looking for an awesome 100% work-from-home opportunity? Look no further because OneSupport is hiring Technical Support Representatives!
As part of our team, you'll enjoy lots of perks, like a monthly salary of approximately 19,000 MXN with an approximate 525 MXN remote allowance. Plus, we'll provide you with the paid training you need to succeed in your new role.
What exactly will you be doing in this new role, you ask? As a member of our technical support team, you'll have the opportunity to provide troubleshooting assistance for both residential and business customers, helping them overcome issues like slow internet speeds, outages, and email support. It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day.
Computer Requirements:
For all Work-at-Home opportunities, we have the following requirements. *Please note that we do not provide hardware/equipment and we are unable to accept Chromebooks.*
- Operating System (OS): Windows 10 or higher – (must be native & activated)
- Processor: 2 Core processor needs a 2.0 GHz minimum clock speed OR 4 Core processor needs a 1.6 GHz minimum clock speed
- RAM: 3GB or higher
- Monitor Size: At least one 15″ or larger monitor (more than one will make things easier)
- USB headset (Hard-wired, not wireless, recommend ensuring Skype-compatible)
- Webcam specifically for your intended work computer (Recommend ensuring Skype-compatible)
- A quiet, distraction-free environment for the duration of your shift minus any breaks
Internet Requirements:
- You must have DSL, Cable, or Fiber internet only – we are unable to accept fixed wireless, hotspot, or satellite internet.
- Internet speeds of at least 2mbps download, 1mbps upload, with ideally less than 100ms ping and jitter to ensure a reliable internet connection (there is an internet speed test linked in the application)
- The ability to have a direct, Ethernet connection to ensure a reliable internet connection
Skills & Other Requirements:
- Typing speed of 40WPM with at least 80% accuracy (there is a typing test linked in the application)
- Sitting or standing at your work station for the duration of your shift minus any breaks
- Multitasking capabilities with the ability to react quickly in a fast-paced environment
- Ability to follow instructions, research and utilize resources, and adapt to changes in procedures
- This job also requires a quiet and distraction-free workspace
Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you!
Skills Required
- Typing speed of 40WPM with at least 80% accuracy
- Sitting or standing at your work station for the duration of shift
- Ability to follow instructions and adapt to procedure changes
- Must provide a quiet and distraction-free workspace
What We Do
OneSupport is a leading provider of customer experience, technical support, and sales enablement solutions for technology products and services. OneSupport helps some of the largest and most successful companies in telecommunications, web hosting, cloud computing, managed services, OEM, and technology design implement highly successful customer care strategies. Using an on-shore and near-shore blended workforce, OneSupport employees provide support and care to consumers, SMB, and enterprise customers. OneSupport IT Consulting Solutions have helped clients improve their customer experience, reduce operational costs, decrease downtime, and improve customer experience.
