Panoramic Health
Come Join our team!!
The Front Office Support Specialist is responsible for providing exceptional patient care and daily clinical support for a fast-paced medical practice.
Essential Responsibilities:
- Managing phone calls and messages
- Scheduling patient appointments in person and over the phone
- Checking patients in and out
- Collecting and verifying patient insurance information
- Collecting patient demographic information
- Collecting and posting payments
- Managing electronic medical records
- Facilitating correspondence between healthcare organizations
- Demonstrate phone etiquette that is accordance with FKP Standards of Behaviors
- Review and complete inbox tasks daily
- Answer and handle phone calls swiftly, answer voice mail daily
- Respond to patient concerns in accordance with established policies and standards
- Maintain cleanliness and supply inventory in lobby and work areas
- Scan medical records and patient documents
- Manual data entry
- Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP
- Demonstrates behavior that is professional and commensurate with the position and is in accordance with FKP Core Values and Standards of Behaviors
- Maintains strict patient and employee confidentiality
- Attends all mandatory staff meetings
- Other routine duties as assigned
This job description is not meant to cover or contain a comprehensive listing of tasks and responsibilities. Other duties may be assigned as needed.
Education/Experience Requirements:
High School diploma or GED, one year clinical experience preferred. Has a broad understanding of clinical operations and physician office practice. Computer skills in various applications such as MS Office Suite, PMD soft, Athenahealth and other applications/systems preferred.
Competency Requirements:
Must possess the following knowledge, skills and abilities to perform this job successfully:
- Basic proficiency in Microsoft word and Outlook
- Previous EMR use preferred
- Ability to communicate effectively and clearly with all internal and external customers
- Good business office organizational skills, detail-oriented with excellent follow-up
- Ability to juggle multiple priorities successfully
- Extremely strong organizational and communication skills
- Works well in Teams-can work with others but flexible enough to work independently also
- Knowledge of HIPPA regulations and dedicated to adhering to all aspects
This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures.
Regular, predictable and dependable attendance is essential to satisfactory performance of this job.
The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment
Skills Required
- High school diploma or GED
- One year of clinical experience
- Broad understanding of clinical operations and physician office practices
- Basic proficiency in Microsoft Word and Outlook
- Previous electronic medical record use
- Knowledge of HIPAA regulations
- Effective written and verbal communication skills
- Strong organizational skills, attention to detail, and follow-up ability
- Ability to manage multiple priorities
- Ability to work independently and collaboratively in a team environment
- Regular, predictable, and dependable attendance
Panoramic Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Panoramic Health and has not been reviewed or approved by Panoramic Health.
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Leave & Time Off Breadth — Time off options include an unlimited vacation policy alongside paid holidays and sick days. Feedback suggests this breadth provides flexibility for rest and personal needs.
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Retirement Support — A 401(k) plan with company matching is available. Feedback suggests this signals investment in employees’ long-term financial security.
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Wellbeing & Lifestyle Benefits — Wellness programs, a fitness stipend, and lifestyle perks (such as company-sponsored outings and some provided meals) are offered. Feedback suggests these offerings support day-to-day wellbeing beyond core pay.
Panoramic Health Insights
What We Do
As the leading nephrology-focused provider group in the U.S., Panoramic Health supports more than 600 aligned providers in 15 states treating 330,000+ patients with CKD and ESKD. What began as a single practice in Arizona has evolved into a nationwide platform of like-minded providers with a shared mission of transforming the way kidney disease is treated. Panoramic Health is building a better model for integrated care—one that benefits patients, providers, and payers alike. Our innovative, holistic care ecosystem is designed to meet the complex and evolving needs of people living with CKD. Founded by nephrologists, for nephrologists, we understand the importance of clinical autonomy. That’s why our approach preserves physician independence while enhancing clinical, operational, and financial outcomes. We partner with local practices to deliver high-quality, patient-centered care across the full continuum of CKD, empowering providers to lead transformation from within their communities.
