Front Office Coordinator

Front Office Coordinator for busy Internal Medicine Office (Check In/Check out/Referrals)

Responsibilities include:

Check IN

Print demographics daily, attach assigned documents, verify balances, HIPAA and insurance card

•  Print schedules for Ultrasounds, Echos/Stress Echos
• Check patients in:  Established and New patients 
• Verify all information is correct and all required paperwork is complete
• Scan all documents into patient chart
• Greet patients in a professional and courteous manner at the conclusion of their visit.
• Schedule follow-up appointments according to provider recommendations.
• Review provider orders and ensure all follow-up care is arranged.
• Collect copayments, balances, and other patient financial responsibilities.
• Verify patient demographic and insurance information as well as PCP information.
• Provide patients with visit summaries, instructions, and educational materials as directed.
• Answer patient questions regarding scheduling, referrals, and next steps in care.
• Process referrals to specialists, imaging centers, laboratories, and other healthcare providers.
• Obtain and track insurance authorizations and referrals when required.
• Communicate referral information to patients and receiving providers.
• Ensure referral documentation, medical records, and test results are transmitted accurately and timely.
• Monitor referral status and follow up on pending appointments or authorizations.
• Document referral activities within the electronic health record (EHR).
• Maintain referral logs and ensure completion of ordered services.
• Insurance and Authorization Management
• Verify insurance requirements for referrals and prior authorizations.
• Obtain and document authorization numbers and approval dates.
• Coordinate with insurance companies regarding referral and authorization issues.
• Notify providers and patients of authorization denials or delays.
• Answer incoming phone calls related to scheduling and referrals.
• Assist patients with appointment rescheduling and cancellation requests.
• Maintain confidentiality in accordance with HIPAA regulations.
• Scan, upload, and manage patient documents within the EHR.
• Participate in quality improvement initiatives and workflow enhancements.

Always be courteous and professional

Qualifications:

• Must have a minimum of 1-2 years in a medical office
• Minimum of 1-2 years experience with an EMR. Preferably Eclinicalworks software, but will train for the right candidate.
• Must be detailed oriented and able to multitask.