Front Desk Receptionist

Fit Factory Fitness is the most unique fitness program and the one-stop-shop to get into the best shape! At Fit Factory, we strive to provide our community with the highest quality of training as well as customer experience.

Want to join our team?

The Front Desk staff is often the first person that a customer or member interacts with when entering our facility. The Front Desk staff play an extremely important role in the representation of our company as they are the point of contact for our day to day interactions with clients.

Your Vibe

You are fitness oriented, confident and outgoing. You are customer service driven, self-motivated, reliable, and proficient at multitasking. You thrive in social settings and understand the importance of going the extra mile to ensure our members are receiving the best service! Your problem-solving, communication and time management skills are astounding and is what makes you perfect for the position.

 Primary Job Responsibilities

• Making people's day on all fronts: Greeting customers, building client relationships, and assisting members with their questions in a friendly, conversational and professional manner.

• Check in members for classes and provide any assistance for them to participate in our fitness program. 

• Perform membership related functions such as registration, contract/billing updates, cancellations, collecting unpaid balances, etc.

• Assisting new clients through phone, email or in person and providing information about our fitness classes and provide tours of our facility

• Perform office/administrative duties (Emails, phone calls, any communication portals).

• Sanitizing and ensuring cleanliness of fitness studio 

• Working closely with Studio Manager to assist with any duties required to maintain the operations of our studio

Prerequisites 

• High school diploma or GED equivalent 

• Post Secondary Education Preferred 

• Excellent customer service skills

• Amazing interpersonal abilities

• Top-of-the-line organizational skills

• Ability to handle multiple tasks at once

• Amazing time management skills

• Is passionate about Health and Fitness

• Incredibly detail oriented

Benefits:

• Free Access to Fitness Classes & Programs

• Discount on merchandise and apparel

• Relaxed Dress Code

• Excellent Growth Potential within the Company

• Team events, parties/socials and retreats

• Sales Commissions

Hours are Monday-Friday 5:45am-2:00pm or 2:00 pm- 9:00 pm & Weekends 9am-4pm

To learn more about us, visit www.fitfactoryfitness.com.

Job Type: Full-time

Salary: $16.00 per hour

If you have high quality customer service skills, love health and fitness, and have the right transferable career experience, we want to hear from you. Send your resume and a cover letter. The cover letter should: 

• explain why you are the right fit for Fit Factory Fitness 

• highlight 2 career moments that best demonstrate why you would be great in this role