Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.
Job DescriptionJob Title: Associate II - Fraud Investigations
Number of Positions: 2
Location: Hybrid at Glen Allen, VA 23060
Rate: $35-$40 per hour
Conversion Salary Range: $62,100 - $105,600
Schedule: 8am - 5pm with rotating Saturdays
Fraud Risk Management is responsible for ensuring protection of an organization against frauds. Activities may include:
- Monitoring and acting on intellectual property infringement to protect the brand
- Anti-money laundering
- Establishing strategies/tactics for fraud management
- Preventing/detecting/investigating fraud cases against customer accounts and taking appropriate action.
Fraud Investigations activities may include:
- Investigates suspected incidents of illegal activity or cases of suspected fraud by teammates, vendors, or third parties.
- Coordinates information gathering and reporting with applicable law enforcement authorities, and present evidence to court.
- Maintains case management and evidence in accordance with legal requirements.
- Other duties as assigned.
Applies practical knowledge of a job area typically obtain through advanced education and work experience.
Responsibilities typically include:
- Working independently with general supervision.
- Problems faced are difficult but typically not complex.
- May influence others within the job area through explanation of facts, policies and practices.
Knowledge & Experience:
- Bachelor's Degree required; equivalent combination of education and experience may be considered.
- Typically requires 3 - 5+ years prior experience, with practical knowledge of job area.
Experience Required:
- Fraud investigation and remediation experience
- Strong customer service and victim support skills
- Experience handling fraud recovery and resolution
- Comfortable managing difficult or sensitive conversations
- Call center or high-volume customer interaction experience
- Strong communication and de-escalation skills
- Financial institution or banking experience preferred
- Executive/escalated complaint resolution experience, such as Office of the President
- Empathy, sound judgment, and professionalism
- Ability to balance fraud risk with a positive customer experience.
Thanks & Regards,
Praveen Kumar,
Sr. Recruiter
Zillion Technologies Inc
E-mail: praveen(at)zilliontechnologies(dot)com
Phone: 571-814-3745
Skills Required
- Bachelor's degree, or equivalent combination of education and experience
- Typically 3–5+ years of relevant experience
- Fraud investigation and remediation experience
- Strong customer service and victim support skills
- Experience handling fraud recovery and resolution
- Ability to manage difficult or sensitive conversations
- Call center or high-volume customer interaction experience
- Strong communication and de-escalation skills
- Financial institution or banking experience
- Executive or escalated complaint resolution experience, such as Office of the President
- Empathy, sound judgment, and professionalism
- Ability to balance fraud risk with a positive customer experience
What We Do
Zillion Technologies, Inc. (Zillion) provides global expertise in innovative technology, services, and consulting that helps our clients to reach beyond what they think is possible. Since its inception in 2002, Zillion has become one of the fastest-growing companies in the Washington DC metro region. It is a leading provider of contemporary and reliable IT solutions backed by proficient and highly-professional individuals. Today, it has branched out an extensive array of solutions ranging from Digital Transformation solutions, Digital process automation, AI/Machine learning, Digital development (MS Power platform, salesforce) Test Automation, Cloud/ IT Workload Optimization, Infrastructure Management Services, Zillion ERP Solutions, Cybersecurity solutions, dotZ- Zillion's Internet Of Things (IoT) Platform, Staffing Solutions, and Payroll Solutions. With its dynamic growth, Zillion has extended its digital solution to diverse industries like retail, non-profit, banking, the energy industry through Zillion's IoT, big data, and cloud solutions for utilities, the insurance industry with Insurance digitalization, and Governments- Federal, State, and Local with government solutions, Some of Zillion's esteemed alliances are with Oracle, Microsoft, Dell, Deloitte, Symantec, Verio, AWS, Snowflake, Blue Prism, HPE, CISCO, Saviynt, Automation Anywhere etc. With its hard work and dedication the company has achieved various awards and certifications like CMMI - Level 3, ISO 9001, Minority Business Enterprise, Excellence award from U.S. Department of Commerce, Supplier of The Year from Capital Region, Minority Supplier Development Council, ECO CEO- Recognizing Environment Excellence In Business, and many more. Our company delivers innovative solutions, saving our customers time and resources, offering results that cannot be realized anywhere else
