The Role
Reviews customer cases and transactions to detect, prevent, and resolve fraud. Handles customer interactions by phone and email, identifies suspicious patterns and risks, documents actions for audit and compliance, prevents losses, and collaborates with cross-functional teams to improve fraud prevention strategies.
Summary Generated by Built In
Do you have a passion for helping others and giving them peace of mind? Protecting people and businesses from fraudulent activities? You’ll review and analyze cases to prevent and detect fraud. You’ll work to resolve issues and protect the interests of the client and their customers via phone or email. Be part of a promising future around fraud prevention and safety. You’ll contribute to the safety and security of digital ecosystems.
- Answer incoming calls from customers with respect and empathy as you determine next steps
- Monitor and analyze transactions to detect and prevent fraudulent activities
- Navigate multiple technologies while staying engaged with customers
- Utilize analytical skills to identify patterns and irregularities to determine action required based on established procedures to protect the customers
- Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms).
- Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
- Collaborate with cross-functional teams to enhance fraud prevention strategies for projects
Requirements
High school diploma or GED
1 year or more of fraud or investigations experience
Strong understanding of the customer service experience
Analytical and solutions-oriented mindset
Computer experience
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage of $21 per hour plus performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Skills Required
- High school diploma or GED
- At least 1 year of fraud or investigations experience
- Strong understanding of customer service experience
- Analytical and solutions-oriented mindset
- Computer experience
- Proficiency with Microsoft Suite, including Word, Excel, PowerPoint, and Outlook
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The Company
What We Do
Grace is a global specialty-chemicals company that harnesses chemistry to help industries manufacture products ranging from fuel and pharmaceuticals to toothpaste, tires, beer, biofuels, plastics, and paint. Its offerings include silica-based materials, catalysts, and fine-chemical manufacturing services, including contract development and manufacturing for pharmaceutical and nutraceutical providers. The company operates worldwide and emphasizes innovation, safety, efficiency, sustainability, and practical industrial solutions.
