(Founding) Solutions Engineer

Posted 12 Days Ago
Be an Early Applicant
27 Locations
Remote or Hybrid
Entry level
Information Technology • Software
The Role
Partner with Account Executives and customer engineering teams throughout the sales and implementation lifecycle. Lead integration workshops, scope technical requirements, demo the platform, explain APIs and data models, troubleshoot customer issues, and relay feedback to product and engineering. Build API integrations, support multiple customers and workstreams, improve documentation, and travel regularly to meet customers.
Summary Generated by Built In

At Duna, we see the company as the second product we're building and are continually working to create a transparent, ambitious culture. We want this to be the place where you do your best work.

Our mission is to redefine identity for the global economy. We're backed by world-class investors including CapitalG and Index Ventures, as well as founders and executives from companies like Stripe, Adyen, Notion, Remote, Qonto, Framer, Anthropic, Mollie, OpenAI, and Goldman Sachs.

Since your role with us will rarely fit a job description, we only wrote a crisp overview.

WHAT YOU'LL BE DOING IN THIS ROLE

  • Be the technical partner to our Account Executives, from the first call to go-live

  • Run integration workshops with customer engineering teams, before and after they sign

  • Scope what a customer needs to get live, and find the simplest path to get there

  • Demo Duna live and answer the hard questions on our API, webhooks and data model

  • Be the first line between customers and our engineers, so our engineers can stay focused on the platform

  • Bring what you hear from customers back to product and engineering, and help us improve our docs

WHAT WE'RE LOOKING FOR

  • You've done this before, as a solutions engineer, solutions architect, integration engineer or in a similar customer-facing technical role

  • You've written plenty of integrations yourself. You're pragmatic, API first, and know webhooks, auth and system mapping well

  • You can hold a room of senior engineers: you set the agenda, keep people engaged and earn their trust

  • You care as much about how the platform works as about whether the customer succeeds

  • You're comfortable switching between several customers and workstreams in the same day

  • You're happy to travel regularly to meet customers

  • Fluent English. Other languages are a plus

  • Bonus: experience in payments, identity verification, fraud, or other integration-heavy products like CRMs

Our current stack includes Node.js + TypeScript, React, Event Sourcing, Express, Postgres, RabbitMQ, Kubernetes, and AWS. You don't need to know all of it, but you should be comfortable reading code and building a working integration against an API.

A final note before you apply: please read through our website in detail. You'll find the fundamentals there: what we believe in, how we work, and why we're building this company.

We're a remote-first, fast-moving team of builders looking for exceptional people who love to create, build, and ship. Beyond passion and grit, we highly value curiosity, authenticity and kindness.

If this sounds like you, we'd love to hear from you!

PS. We are looking to hire passionate people from a variety of backgrounds. So even if you don't check all the boxes, we welcome your application!

Skills Required

  • Previous experience as a Solutions Engineer, Solutions Architect, Integration Engineer, or in a similar customer-facing technical role
  • Experience building integrations using APIs, webhooks, authentication, and system mapping
  • Ability to lead technical discussions with senior engineers and establish customer trust
  • Ability to manage multiple customers and workstreams simultaneously
  • Comfort reading code and building working API integrations
  • Fluent English
  • Willingness to travel regularly to meet customers
  • Experience with payments, identity verification, fraud, CRMs, or other integration-heavy products
  • Additional language proficiency
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The Company
23 Employees
Year Founded: 2023

What We Do

Run your business onboarding like the world's best companies — without needing a 100+ people team. Duna is built for businesses where compliance matters. Enterprises like Plaid, Bol, Brand New Day Bank, and Moss use Duna to grow revenue, future-proof compliance, and reduce operating cost.

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