About the role
Craft is the AI sales & CX platform for the trillion-dollar home services industry. We analyze every customer interaction and build AI agents that book appointments, close deals, and recover revenue for the largest enterprises in the space.
This is a revenue role. You own a book of accounts and are compensated on retention, expansion, and referrals. You're part relationship builder, part commercial operator, and you treat your territory like a business to grow.
You Will
- Onboard new enterprise customers and drive them to measurable outcomes
- Own renewals, upsells, and expansion across your book of business
- Travel on-site to customer offices, job sites, and trade shows. Build real relationships with the operators running these businesses
- Build the CS playbook from scratch: onboarding flows, health scoring, QBR cadences
- Collaborate with sales to identify and close expansion opportunities
- Feed customer insights directly to the product and engineering team
You Have
- 3-10 years in customer success, account management, or a revenue-oriented role
- Commercial instincts. You think about expansion, NRR, and referrals
- Builder mentality. You create playbooks 0-1
- Comfortable with ~10-25% travel to meet customers where they are
Nice to Have
- Background in home services, trades, field service management, vertical saas, and/or conversational intelligence
- Served sales, contact center/cx, marketing, and operations leaders
- Early-stage startup experience
Compensation
$120,000–$180,000 base + commission (OTE $150K–$200K+) · meaningful equity · full medical, dental, vision · unlimited PTO
Skills Required
- 3-10 years of experience in customer success, account management, or a revenue-oriented role
- Commercial instincts, including understanding expansion, net revenue retention, and referrals
- Builder mentality and ability to create customer success playbooks from scratch
- Comfort with approximately 10-25% travel
- Background in home services, trades, field service management, vertical SaaS, or conversational intelligence
- Experience serving sales, contact center or CX, marketing, and operations leaders
- Early-stage startup experience
What We Do
Craft is the AI sales engine for the trillion-dollar home services industry. Our AI analyzes every customer interaction across the customer journey and uses that rich context to create differentiated agents that book new appointments, sell new opportunities, and expand existing customer bases.
Why Work With Us
We've signed some of the largest enterprises and PE consolidators in the space without a dedicated sales team. Without external funding. Profitably. Shape GTM at a category-defining AI company in an an industry powering the backbone of America. Customers are renewing, expanding, and referring - you're pushing on an open door
