Description
Summary:
Assist customers/sales representatives with finished product and decorative hardware orders and questions via phone and email
JOB DUTIES:
- Develop strong understanding of Finished Products and decorative hardware in order to effectively and correctly assist customers, sales representatives, and internal staff with quotes and order processing
- Develop strong understanding of the Fabricut website, AS400, Happy Fox ticketing system, and workroom ordering platform (E-pic) to quickly and efficiently enter quotes, place orders and/or check order status for customers or sales representatives
- Answer incoming calls and emails
- Interact with off-site workroom to ensure quality product and ship dates are met
- Interact with other departments to service needs of customer
- Display good safety and housekeeping practices
Requirements
QUALIFICATIONS:
- High school diploma or equivalent
- Two years experience in a fast paced customer service environment or Sales position
- Must display reasoning ability and decision making skills
- Fabric knowledge and/or workroom experience a plus
- Typing skills of 45 WPM
- Intermediate skills in Outlook, Word and Excel
- Good written and oral communication skills
- Must be well-organized and have the ability to plan and manage multiple priorities in a fast paced environment for maximum efficiency and effectiveness
- Intermediate math skills a plus
- Ability to work effectively with others
- Communicate with courtesy and professionalism
Physical Requirements:
The essential functions of this position include, but are not limited to the following: In terms of an 8-hour workday, this position requires:
- 6 hours sitting
- 2 hours standing
Activity: This following shows the actual time spent on each activity for this position.
- Bending/Twisting – Up to 2 hours
- Lifting - Up to 1 hour
- Pushing/Pulling - Up to 1 hour
- Speaking – 6 to 8 hours
- Writing – 1 to 3 hours
- Typing or CRT Inputting – 6 to 8 hours
- Filing – Up to 2 hours
- Reading – 6 to 8 hours
- Driving – 0 hours
The following activities are essential in your job function.
- Hearing – 6 to 8 hours
- Seeing – 6 to 8 hours
Lifting is essential in your job function.
- Up to 40 lbs. – Up to 2 hours
Repetitive foot movement such as operating foot controls.
- Both feet – Walking between buildings
Your job requires you to use your hands for repetitive action.
- Simple Grasping – Up to 2 hours
- Firm Grasping – Up to 2 hours
- Fine Dexterity – Up to 2 hours
In your job, you may be around the following working conditions.
- Exposure to dust, fumes and/or gases – 2 to 4 hours
- Exposure to noise – 2 to 4 hours
The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.
Skills Required
- High school diploma or equivalent
- Two years of experience in a fast-paced customer service environment or sales position
- Reasoning ability and decision-making skills
- Typing speed of 45 words per minute
- Intermediate skills in Outlook, Word, and Excel
- Good written and oral communication skills
- Strong organization and ability to manage multiple priorities
- Ability to work effectively with others
- Courtesy and professionalism in communication
- Fabric knowledge and/or workroom experience
- Intermediate math skills
What We Do
Fabricut is a family-run, employee-owned company serving the interior design trade with fabrics, trimmings, decorative drapery hardware, finished window treatments, wallcoverings, furniture, rugs and related products. It aims to be a single source for these home-furnishing offerings and has grown into a large distributor. Its family of brands includes Trend, Fabricut, Stroheim, Vervain, S. Harris, Clarence House and Fabricut Contract, as well as other distributed labels.
