Experience: 10+ years in Finacle implementation, support, and enhancement projects within core banking environments
Role Overview
We are seeking a seasoned Finacle Techno-Functional Consultant with deep, hands-on expertise across the Finacle core banking ecosystem. The ideal candidate combines strong functional banking domain knowledge with technical proficiency in Finacle scripting and PL/SQL, and can independently diagnose, troubleshoot, and resolve production issues across CASA, Term Deposits, and Loans modules, along with batch (EOD/BOD) and API layers.
Key Responsibilities
Incident and Problem Management
- Perform rapid root cause analysis on production incidents and problem tickets, ensuring minimal business disruption
- Provide L2/L3 support for critical Finacle modules, driving fixes within defined SLAs
- Conduct trend analysis on recurring incidents to identify and resolve systemic issues
Configuration, Customization & Development
- Configure and customize Finacle parameters, products, and workflows to meet evolving business requirements
- Develop, debug, and optimize Finacle Scripts (FinScript/CI Scripts) and PL/SQL packages, procedures, and functions
- Design, build, and troubleshoot API integrations between Finacle and upstream/downstream systems (payment gateways, channels, regulatory reporting systems, etc.)
Batch & EOD/BOD Processing
- Monitor, optimize, and troubleshoot EOD/BOD batch jobs to ensure timely completion and data integrity
- Identify performance bottlenecks in batch processes and implement tuning solutions
- Support batch job scheduling, dependency management, and exception handling
Module Expertise
- Provide deep functional and technical support across CASA (Current & Savings Accounts), Term Deposits (TD), and Loans modules
- Understand end-to-end product lifecycles, interest/charge computation, and accounting entries within these modules
Stakeholder & Business Engagement
- Partner directly with business users, operations teams, and product owners to gather requirements, clarify issues, and translate business needs into technical solutions
- Communicate root causes, fix timelines, and workarounds clearly to non-technical stakeholders
- Participate in requirement discussions, impact assessments, and solution design sessions
Testing & Deployment
- Support System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles, including test case preparation and defect resolution
- Manage deployment activities including migration scripts, rollback plans, and post-go-live monitoring
- Provide hypercare/post-implementation support to ensure stability after releases
Required Skills & Qualifications
- 10+ years of hands-on experience in Finacle core banking (implementation, support, or managed services)
- Strong command of Finacle Scripting (FinScript, CI/BC scripts) and PL/SQL
- Proven expertise in CASA, TD, and Loans modules (configuration, product setup, and troubleshooting)
- Solid understanding of Finacle EOD/BOD batch processing and job scheduling
- Experience with Finacle API/Integration framework (Finacle Connect, Web Services, or equivalent)
- Working knowledge of core banking architecture, interfaces, and middleware integration patterns
- Strong analytical and debugging skills with the ability to work under production-critical timelines
- Excellent stakeholder management and communication skills, with the ability to bridge technical and business teams
- Experience supporting UAT and production deployment cycles in a banking environment
Preferred/Good to Have
- Prior experience in a banking/financial institution or IT staffing/managed services setup
- Exposure to Finacle upgrade or migration projects
- Familiarity with ITIL-based incident/problem management processes
- Knowledge of regulatory reporting or compliance-linked Finacle configurations
Skills Required
- 10+ years of hands-on experience in Finacle core banking implementation, support, or managed services
- Strong command of Finacle Scripting, including FinScript, CI Scripts, and BC Scripts
- Strong PL/SQL skills
- Expertise in CASA, Term Deposits, and Loans modules, including configuration, product setup, and troubleshooting
- Understanding of Finacle EOD/BOD batch processing and job scheduling
- Experience with Finacle API and integration frameworks, including Finacle Connect or Web Services
- Working knowledge of core banking architecture, interfaces, and middleware integration patterns
- Strong analytical and debugging skills for production-critical issues
- Strong stakeholder management and communication skills
- Experience supporting UAT and production deployment cycles in a banking environment
- Prior experience in a banking or financial institution, IT staffing, or managed services environment
- Exposure to Finacle upgrade or migration projects
- Familiarity with ITIL-based incident and problem management processes
- Knowledge of regulatory reporting or compliance-linked Finacle configurations
What We Do
Global Software Solutions Group Veracious product line is a series of robust banking platforms that provide core banking, payment systems, custom process automation, and document management solutions for banks and financial institutions in Middle East & Africa. This cutting-edge product line features the Veracious Payments Hub, Digital Banking and the DMS, all built on the Torus Lowcode development platform software. Global Software Solutions Group is a software solutions provider that aims to solve mission-critical problems that financial institutions face today. Our software solutions bring together our Low Code platform, the payments product line and customized service offerings to solve mission-critical statements in core banking, payments, process automation, and document management. The Payments Hub is GSS's flagship product.
