Job Description
Role: Facilitator – Technical Project Management
(TPM)
Location: Remote (India)
Position Overview
The Facilitator – Technical Project Management plays a critical role in delivering
high-quality academic support and learning experiences to students enrolled in the
Technical Project Management program. The Facilitator is responsible for conducting live
instructional sessions, supporting students through on-demand tutoring and video
explanations, performing quality assurance reviews, and actively contributing to learner
engagement initiatives.
This role requires strong learner empathy, structured feedback capability, and the ability to
simplify complex project management and technical concepts for beginner and
intermediate learners. The Facilitator will collaborate closely with mentors and academic
teams to improve delivery quality, strengthen curriculum effectiveness, and support newly
onboarded experts (MNEs).
Candidates with a strong academic background and research orientation, or those currently
pursuing a PhD in Engineering Management, Information Systems, Operations
Management, Computer Science, or related disciplines, will be given preference.
Eligibility Criteria
• Minimum 4+ years of industry and/or teaching experience in Technical Project
Management, IT Project Management, or Software Delivery Management
• Strong track record of delivering technical projects end to end, from initiation to
closure
• Preference for candidates currently pursuing a PhD in Engineering Management,
Information Systems, Operations Management, Computer Science, or related
domains
• Bachelor's or Master's degree in Engineering / Technology / Management / related
disciplines preferred
• Prior experience in EdTech, mentoring, or online instruction is an added advantage
• Strong communication skills with the ability to teach US-based learners
• Experience conducting sessions using Zoom or similar virtual learning platforms
• Strong grasp of modern project management tools and workflows
• Ability to provide structured, actionable learner feedback
• Ability to mentor junior experts and contribute to academic quality improvement
initiative
Primary Responsibilities
• Perform all core academic support activities, including:
o Live Lessons
o Weekly Video Tutoring
o On-Demand Tutoring Support
o QA Review
• Maintain a minimum QA score of 80% or above across all assigned activities
• Deliver high-quality responses aligned with academic standards during live support
interactions
• Review mentor session content based on updated internal guidelines
• Provide structured feedback on externally sourced academic content across all
difficulty levels
• Support students through on-demand video explanations
• Conduct interactive Q&A sessions to enhance conceptual clarity
• Participate in community engagement initiatives to support learner success
• Identify learner knowledge gaps and escalate insights to Leads
• Train and mentor MNEs during their first 90 days of onboarding
• Provide continuous process support to MNEs in their day-to-day academic activities
• Collaborate with mentors and academic teams to strengthen delivery quality
• Suggest improvements to:
o Activity guidelines
o Internal processes
o Learning workflows
• Contribute recommendations for curriculum updates and new course additions
aligned with market demand
• Monitor incoming academic workload and recommend shift redistribution when
required
• Prepare contribution reports on:
o SME academic effectiveness
o Live support engagement quality
• Curate emerging tools, methodologies, and technologies relevant to Technical
Project Management programs
Secondary Responsibilities
• Evaluate video support interactions, live lesson delivery quality, and on-demand
tutoring responses as per defined QA standards
• Present structured insights and recommendations to support process improvement
initiatives and academic delivery effectiveness
• Assist in strengthening instructional delivery frameworks, learner engagement
strategies, and overall academic support quality across facilitator activities
• Support curriculum alignment with evolving industry project management practices
and hiring expectations
• Assist in identifying opportunities to improve overall learner experience across the
program
Subject Expertise Requirements – Technical Project
Management
Project Management Foundations
Candidates should demonstrate strong working knowledge of:
• Project lifecycle (initiation, planning, execution, monitoring, closure)
• Agile, Scrum, Kanban, Waterfall, and hybrid delivery methodologies
• Scope, schedule, cost, and resource management
• Work breakdown structures (WBS), estimation techniques, and Gantt/timeline
planning
• Dependency mapping and critical path method (CPM)
• Stakeholder identification, engagement, and communication planning
• Project charter, requirements gathering, and acceptance criteria
• Release and deployment planning
Technical Acumen
Strong understanding of:
• Software development lifecycle (SDLC) and DevOps/CI-CD fundamentals
• System architecture basics (APIs, databases, microservices, cloud)
• Technical trade-off analysis and technical debt management
• Cloud and infrastructure fundamentals (AWS / Azure / GCP)
• Testing and QA processes (UAT, regression, release readiness)
• Security, privacy, and compliance considerations
• Incident management and postmortems
Tools & Platforms
Hands-on experience with:
• Jira
• Confluence
• MS Project / Asana / Smartsheet / Trello (good to have)
• Miro / Lucidchart (collaboration and diagramming tools)
• Dashboards and reporting tools (e.g., Tableau, Power BI)
• Basic SQL or data querying (good to have)
Risk, Metrics & Governance
Working knowledge of:
• Risk identification, assessment, and mitigation planning (RAID logs)
• Project health metrics, KPIs, and status reporting
• Velocity, burndown/burnup charts, and earned value management (EVM)
• Change control and escalation processes
• Retrospectives and lessons learned
Bonus Skills (Preferred)
Exposure to:
• PMP, CAPM, PRINCE2, CSM, PSM, or equivalent certifications
• Scaled Agile frameworks (SAFe) and multi-project coordination
• Distributed and cross-functional team leadership
• Vendor and contract management
• Budgeting and resource forecasting
• Project management office (PMO) practices and templates
Education Requirements
• B.E. / B.Tech / MBA / M.Tech / BSc / MSc or equivalent qualification
• Certification in Project Management, Agile, or Technical Project Management
(PMP, CAPM, CSM, PRINCE2, etc.) preferred
• Minimum 15 years of full-time education
Key Competencies
Ideal candidates should demonstrate:
• Strong learner empathy
• Structured feedback ability
• Project plan and case study critique skills
• Capstone project evaluation capability
• Communication clarity for live instruction
• Ability to explain technical concepts to non-technical learners
• Collaboration with mentors and SMEs
• Continuous learning mindset
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
Video ShortsLife at Chegg: http://youtu.be/Fwf90zgaOLA
Chegg Corporate Career Page: https://jobs.chegg.com/
Chegg India: http://www.cheggindia.com/
Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/
Chegg Skills: https://www.chegg.com/skills
Chegg out our culture and benefits!
http://www.chegg.com/about/working-at-chegg/benefits/
Chegg is an equal opportunity employer
Skills Required
- Minimum 4 years of industry and/or teaching experience in technical project management, IT project management, or software delivery management
- Demonstrated experience delivering technical projects end to end from initiation through closure
- Bachelor’s or master’s degree in engineering, technology, management, or a related discipline
- Strong communication skills and ability to teach US-based learners
- Experience conducting sessions using Zoom or similar virtual learning platforms
- Strong knowledge of project management tools, workflows, Agile, Scrum, Kanban, Waterfall, and hybrid methodologies
- Understanding of SDLC, DevOps, CI/CD, system architecture, cloud infrastructure, testing, QA, security, privacy, and compliance
- Hands-on experience with Jira and Confluence
- Experience with project planning, risk management, metrics, status reporting, governance, and change control
- Ability to provide structured, actionable learner feedback and explain technical concepts to non-technical learners
- Ability to mentor junior experts and contribute to academic quality improvement
- Prior EdTech, mentoring, or online instruction experience
- Current pursuit of a PhD in Engineering Management, Information Systems, Operations Management, Computer Science, or a related field
- Experience with MS Project, Asana, Smartsheet, Trello, Miro, Lucidchart, Tableau, or Power BI
- Basic SQL or data-querying experience
- PMP, CAPM, PRINCE2, CSM, PSM, or equivalent certification
- Exposure to SAFe, multi-project coordination, distributed team leadership, vendor and contract management, budgeting, resource forecasting, or PMO practices
- B.E., B.Tech, MBA, M.Tech, BSc, MSc, or equivalent qualification with at least 15 years of full-time education
Chegg, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Chegg, Inc. and has not been reviewed or approved by Chegg, Inc..
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Healthcare Strength — Health coverage spans multiple medical plan options, dental, vision, mental-health resources, and an EAP, alongside partner programs for care navigation. These offerings are described as comprehensive and a notable strength of the package.
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Leave & Time Off Breadth — Time-off policies include flexible PTO for many roles, paid volunteer days, two company-wide break weeks, and a long-tenure sabbatical. These elements support work-life balance and are highlighted as meaningful.
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Equity Value & Accessibility — Ownership opportunities include RSUs and an Employee Stock Purchase Plan, plus a distinctive student-loan repayment program funded through company equity. These features increase perceived total compensation value, especially for employees carrying education debt.
Chegg, Inc. Insights
What We Do
About Chegg: As the leading student-first connected learning platform, Chegg's Student Hub makes higher education more affordable and more accessible, all while improving student outcomes. Chegg is a publicly-held company based in Santa Clara, CA with offices in San Francisco, New York, Portland, India, Israel, Berlin, and Ukraine. Chegg Student Hub Services Includes; Chegg Study, Tutoring, Writing Tools, Math Help, Test Prep, Careers Search, Internship Admissions, and College Admissions. Video Shorts - Life at Chegg: https://jobs.chegg.com/Video-Shorts-Chegg-Services Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg For More Information: https://jobs.chegg.com/ Chegg is an equal opportunity employer
