Expression of Interest | Quality and Reporting Manager
Drive quality, governance and outcomes for a significant new service initiative
SSI is seeking Expressions of Interest from experienced quality, governance and reporting professionals interested in leading quality assurance, performance reporting, risk management and continuous improvement across a large-scale service program.
This role will be responsible for establishing quality and reporting frameworks, maintaining risk and outcomes monitoring systems, coordinating program reporting, supporting audit and compliance activities, and translating data and insights into meaningful improvements. Working closely with operational leaders and enabling functions, you will help ensure services deliver high-quality, compliant and measurable outcomes.
We are interested in hearing from professionals who bring:
- Experience in quality management, governance, reporting, risk management or program performance within community services, early childhood, health, disability, government-funded or related sectors.
- Strong analytical and data literacy skills, with the ability to translate performance information into actionable insights.
- Experience developing reporting frameworks, outcomes measurement approaches and continuous improvement initiatives.
- Knowledge of compliance, audit readiness, contract assurance and risk management practices.
- Strong stakeholder engagement, communication and problem-solving skills.
This is an exciting opportunity to play a key role in strengthening program quality, accountability and outcomes while contributing to meaningful community impact.
To express your interest, please submit your CV together with a concise one page summary outlining your experience and suitability for the role.
Please note this is an Expression of Interest process only. Applications will be reviewed and may be considered as part of a future merit-based selection process should the opportunity proceed. Registering your interest does not guarantee progression to future recruitment stages.
Skills Required
- Experience in quality management, governance, reporting, risk management, or program performance
- Experience in community services, early childhood, health, disability, government-funded, or related sectors
- Strong analytical and data literacy skills
- Experience developing reporting frameworks and outcomes measurement approaches
- Experience leading or contributing to continuous improvement initiatives
- Knowledge of compliance, audit readiness, contract assurance, and risk management practices
- Strong stakeholder engagement, communication, and problem-solving skills
What We Do
Settlement Services International (SSI) is an Australian national not-for-profit delivering human and social services to support newcomers and diverse communities. Its work includes refugee and humanitarian settlement, disability programs, community engagement, family support, training and employment, and services addressing domestic and sexual violence. SSI works with communities to expand equal opportunity, inclusion, and participation, and delivers programs across New South Wales, Victoria, and Queensland.
