Description
Description
We are seeking an Experienced Auto Dealership Receptionist to join our welcoming and dynamic automotive team. In this role, you will be the friendly and professional first point of contact for our valued customers, helping to create a positive and memorable experience from the moment they walk through the door or call by phone. Your excellent communication skills, warm demeanor, and attention to detail will play a crucial role in ensuring smooth daily operations at our dealership. You will handle customer inquiries, schedule appointments, and support both the sales and service departments, contributing to the overall efficiency and success of our dealership. If you have previous experience in a receptionist or customer service role within the automotive industry and enjoy being part of a fast-paced, team-oriented environment, we would love to hear from you. Join us and be part of a company that values your contributions and encourages growth and development in the automotive field.
Responsibilities- Greet customers warmly and provide exceptional customer service at the front desk.
- Answer incoming phone calls promptly and direct them to the appropriate personnel.
- Manage and organize paperwork, forms, and customer information accurately.
- Coordinate with sales and service teams to ensure seamless communication.
- Maintain a clean and organized reception and waiting area.
- Assist with administrative tasks such as data entry, filing, and invoicing.
- Handle customer inquiries and resolve issues or escalate them as needed.
Requirements
Requirements
- Proven experience as a receptionist or in a customer service role within an auto dealership or automotive environment.
- Excellent verbal and written communication skills.
- Strong organizational skills and keen attention to detail.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced setting.
- Familiarity with dealership management software and basic computer applications.
- Professional and friendly demeanor with a customer-focused attitude.
- Ability to work collaboratively with team members across various departments.
- High school diploma or equivalent; additional education or certifications are a plus.
Skills Required
- Proven experience as a receptionist or in a customer service role within an auto dealership or automotive environment
- Excellent verbal and written communication skills
- Strong organizational skills and keen attention to detail
- Ability to handle multiple tasks and prioritize effectively in a fast-paced setting
- Familiarity with dealership management software and basic computer applications
- Professional and friendly demeanor with a customer-focused attitude
- Ability to work collaboratively with team members across various departments
- High school diploma or equivalent
- Additional education or certifications
What We Do
McCombs Ford West is a premier full-service automotive dealership in San Antonio, Texas, offering a comprehensive selection of new, used, and Certified Pre-Owned Ford vehicles. Recognized as one of the top 30 Ford dealers in the nation, they serve as San Antonio's only authorized Roush Performance dealer, providing professional sales, financing, and maintenance services, including a state-of-the-art Ford service facility.
