Human Resources plays a critical role in shaping the employee experience, strengthening our culture, and building a diverse and inclusive workforce. As a strategic partner to the business, we work with leaders across the firm to attract, develop, and retain exceptional talent and help advance business priorities. Together, we foster an environment where people feel supported, have a sense of belonging, and can make an impact through their work.
As a Senior Human Resources Business Advisor and strategic leader within Enterprise Technology, you will shape and deliver the people agenda across key global technology organizations, with a primary focus on software engineering and technology enablement functions. You will serve as a trusted advisor to senior leaders, develop a deep understanding of the business, stay current on emerging technology and talent trends, and use firmwide HR products, workforce data, and insights to help build the workforce of the future.
You will collaborate with senior technology leaders, regional HR Business Advisors, HR centers of excellence, Finance and Business Management, and other partners to deliver consistent outcomes and a high-quality employee experience across a global footprint. You will tailor approaches as appropriate for local market dynamics, regulatory requirements, and talent conditions, while contributing to the design and implementation of digital-first, HR-enabled products and solutions.
This role reports to the Head of Human Resources responsible for Corporate Technology, the Chief Technology Office, and AI/ML Platforms.
Job Responsibilities
Shape and execute the people strategy: Partner with senior leaders to translate business priorities into integrated workforce, talent, leadership, performance, compensation, and change management.
Lead strategic workforce planning: Align talent priorities with technology business strategy with a focus on an future ready workforce
Advance performance and talent outcomes: Lead a holistic approach to role and skill expectations, performance management, compensation, succession, leadership development, retention, and critical-skill depth.
Champion an inclusive, high-performance culture: Embed firm values, strengthen the employee experience, and reinforce behaviors that support innovation and collaboration
Advise on organization design and transformation: Guide leaders through organization design, restructuring, operating model changes, and change management to improve productivity, decision-making, talent growth, and cross-functional collaboration.
Coach senior leaders: Provide executive-level counsel on leadership effectiveness, organizational health, talent decisions, and complex people matters.
Turn workforce data into action: Synthesize workforce analytics into clear executive narratives and recommendations, including insights on capacity, skills gaps, attrition risk, mobility, location strategy, and spans and layers.
Manage sensitive employee matters: Partner with Employee Relations and HR Legal to address complex issues with sound judgment, appropriate governance, confidentiality, and consistent risk controls.
Drive HR transformation and capability building: Collaborate with HR centers of excellence and Learning to advance digital and AI-enabled products, self-service, technology-enabled processes, and skills development, particularly in modern engineering, data, and AI.
Orchestrate the employee experience: Partner with talent and HR product teams to provide strategic direction, represent business needs, and support effective delivery of employee experience products and services.
Build trusted stakeholder relationships: Demonstrate executive presence, strong judgment, and clear communication while working across a highly matrixed global organization.
Required qualifications, capabilities and skills
10 or more years of progressive Human Resources or transformational people leadership experience, supporting a large-scale technology organization and senior technology leadership teams.
Broad knowledge of people practices, including goal setting, performance assessment and improvement, compensation, talent review and management, workforce planning, organizational change, reductions in force, and manager development.
Demonstrated ability to advise senior stakeholders, coach leaders, support complex people matters, and influence transformation across work design, automation, digital strategy, and operating models.
Strong critical-thinking and problem-solving skills, with the ability to identify trends and root causes and develop practical, well-reasoned recommendations.
Exceptional analytical, quantitative, and data-fluency skills, with the ability to translate workforce insights into decisions, actions, and measurable business outcomes.
Ability to operate at scale, navigate a globally matrixed organization, and build effective partnerships across Human Resources, Finance, Legal, and the business.
Excellent executive communication, stakeholder management, and relationship-building skills, with sound judgment and discretion when handling sensitive matters.
Preferred qualifications, capabilities and skills
Experience supporting software engineering, technology platform, or enterprise technology organizations.
Experience using workforce analytics, skills signals, and AI-enabled insights to inform talent and organizational decisions.
Experience leading people strategies across multiple regions and adapting programs to local market, regulatory, and talent considerations.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 10 or more years of progressive Human Resources or transformational people leadership experience supporting a large-scale technology organization and senior technology leadership teams.
- Broad knowledge of goal setting, performance assessment and improvement, compensation, talent review and management, workforce planning, organizational change, reductions in force, and manager development.
- Ability to advise senior stakeholders, coach leaders, support complex people matters, and influence transformation across work design, automation, digital strategy, and operating models.
- Strong critical-thinking and problem-solving skills, including identifying trends and root causes and developing practical recommendations.
- Exceptional analytical, quantitative, and data-fluency skills with the ability to translate workforce insights into decisions and measurable outcomes.
- Ability to operate at scale, navigate a globally matrixed organization, and build partnerships across Human Resources, Finance, Legal, and the business.
- Excellent executive communication, stakeholder management, and relationship-building skills, with sound judgment and discretion when handling sensitive matters.
- Experience supporting software engineering, technology platform, or enterprise technology organizations.
- Experience using workforce analytics, skills signals, and AI-enabled insights to inform talent and organizational decisions.
- Experience leading people strategies across multiple regions and adapting programs to local market, regulatory, and talent considerations.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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