IPsoft is a global managed services provider of autonomic-based services. The company’s mission is to power the world through expert systems, and to that end IPsoft leverages self-learning, self-healing cognitive systems across IT Operations, Cloud Orchestration, Fraud Prevention (FAS) and Business Process Automation. The unique autonomic proposition effectively manages operations while reducing human error and providing enhanced service levels. Headquartered in New York City, IPsoft has operations in ten countries across North America, Europe and Asia Pacific supporting enterprise customers, service providers and telecommunications companies.
Job Description• Diagnose and remediate issues with Windows Server Infrastructure, and related roles and features, as well as other Microsoft and third-party Windows business infrastructure applications, while identifying recurring issues which can be remediated through automation
Qualifications• Troubleshoot issues related to Exchange and Active Directory topology, and related features, in a complex, multi -site and/or multi-domain environment
Exchange 2010 is a must and 2013 would be a plus. Enterprise level support
• Manage a server infrastructure with machines running Windows Server 2008, 2008 R2, 2012, and 2012 R2
• Administer VMware vSphere infrastructure and Hosted Guest Machines from Windows based administration tools, such as the vSphere client and PowerCLI
• Document all troubleshooting information in ticketing system
• Utilize PowerShell to configure roles and features of Microsoft products. Knowledge of PowerShell functions and scripting a plus
• Execute Standard Operating Procedures as documented for a wide variety of different clients
• Remote hardware diagnosis through system management technologies, such as OpenManage and iDRAC for Dell, and System Management and iLO for HP
• Utilize centralized patching and configuration solution, such as WSUS and the System Center Suite
Additional InformationRockstar (Preferred) Qualifications in addition to those required:
• Identify recurring issues and drive automated resolution behind them
• Knowledge of maintaining other virtualization solutions such as Citrix a plus
• Investigate issues with Enterprise Communication and Collaboration technologies, such as
Exchange, SharePoint, and Lync a plus
• Manage a backup architecture using software such as NetBackup or Tivoli a plus
• 2+ years’ experience managing a business infrastructure with 100+ machines
• Degree in computer systems or computer science preferred
• Process Oriented
• Team Player
Skills Required
- Troubleshoot Exchange and Active Directory issues
- Experience with Windows Server infrastructure
- Manage VMware vSphere infrastructure
- Utilize PowerShell for Microsoft products
- Experience in business infrastructure management
What We Do
IPsoft is the leader in Enterprise Artificial Intelligence (AI), cognitive and autonomic solutions and the home of Amelia, the industry’s most-human digital AI colleague. Amelia’s ability to learn, interact and improve over time makes her the market’s only AI that can fully understand user needs and intentions.
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