Be the person teams rely on when regulators and auditors need clear, accurate answers fast. You will lead high-visibility reviews across client onboarding and documentation services, bringing structure to complex, time-sensitive requests. You will coordinate partners, validate information, and translate details into crisp written responses. This role is ideal if you enjoy accountability, strong stakeholder engagement, and disciplined execution.
As an Exam Management Control Manager in Client Onboarding and Documentation Exam Management, you lead regulatory, audit, and compliance testing engagements and help ensure our onboarding and documentation processes stand up to scrutiny. You partner with compliance, legal, audit, controls, and operations teams to coordinate requests, gather and validate information, and deliver clear, consistent written responses. You identify themes across engagements and support remediation efforts that strengthen controls and execution.
Job responsibilities
- Manage a portfolio of regulatory examinations, audits, and compliance monitoring and testing engagements
- Coordinate engagement planning, fieldwork, and post-engagement follow-up activities
- Review incoming requests and drive timely, accurate, well-supported responses
- Prepare, quality-check, and present materials requested by regulators, auditors, and other reviewers
- Draft clear written responses using validated inputs and subject matter expertise
- Partner with compliance, legal, audit, controls, and operations teams to gather and verify information
- Track request intake, status, risks, and issues, escalating as appropriate
- Deliver management reporting and engagement updates to stakeholders
- Maintain awareness of key data sources, platforms, and end-to-end data flows used to support responses
- Identify trends across engagements and support remediation planning and execution
- Apply established protocols and documentation standards to strengthen engagement discipline
Required qualifications, capabilities, and skills
- Bachelor’s degree or equivalent practical experience
- Experience supporting regulatory reviews, audits, or compliance testing in financial services
- Knowledge of Know Your Customer and Anti-Money Laundering requirements and related controls
- Ability to manage multiple workstreams, reprioritize quickly, and deliver under tight deadlines
- Strong written communication skills, including drafting clear, evidence-based responses
- Strong stakeholder management skills across functions and seniority levels
- Demonstrated ability to identify issues, assess impact, and escalate appropriately
- Advanced Microsoft Excel skills for reviewing and validating management information
- Proficiency with Microsoft Office tools, including Outlook, Word, and PowerPoint
- Comfort working with data sources and databases, including checking data for completeness and accuracy
Preferred qualifications, capabilities, and skills
- Experience communicating directly with external regulators
- Experience leading exam management or engagement coordination for regulatory and audit reviews
- Background in internal audit, external audit, consulting, or public accounting
- Experience building repeatable management reporting and engagement tracking routines
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
- Familiarity with onboarding operations, documentation services, or similar control environments
- Strong presentation skills, including executive-ready summaries and status updates
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Bachelor's degree or equivalent practical experience
- Experience supporting regulatory reviews, audits, or compliance testing in financial services
- Knowledge of Know Your Customer and Anti-Money Laundering requirements and related controls
- Ability to manage multiple workstreams, reprioritize quickly, and deliver under tight deadlines
- Strong written communication skills, including drafting clear, evidence-based responses
- Strong stakeholder management skills across functions and seniority levels
- Ability to identify issues, assess impact, and escalate appropriately
- Advanced Microsoft Excel skills for reviewing and validating management information
- Proficiency with Microsoft Office tools, including Outlook, Word, and PowerPoint
- Comfort working with data sources and databases, including checking data for completeness and accuracy
- Experience communicating directly with external regulators
- Experience leading exam management or engagement coordination for regulatory and audit reviews
- Background in internal audit, external audit, consulting, or public accounting
- Experience building repeatable management reporting and engagement tracking routines
- Ability to identify opportunities for AI and automation integration within operational workflows, including evaluating, implementing, or governing AI-driven solutions
- Familiarity with onboarding operations, documentation services, or similar control environments
- Strong presentation skills, including executive-ready summaries and status updates
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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