Job description:
Essential Functions
The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
- Process and pay all related tax bills prior to their due date, avoiding any penalty and interest.
- Complete the annual escrow analysis process in accordance with Real Estate Settlement Procedures Act (RESPA) Guidelines.
- Prepare and distribute annual escrow account disclosure and annual PMI disclosure statements.
- Work directly with Bank's chosen insurance tracking vendor to monitor and track insurance requirements.
- Facilitate the release of customers PMI insurance ensuring the Bank remains within compliance.
- Facilitate payments of insurance premiums.
- Answer and respond to both internal and external customer inquiries and requests.
- Process loan-related transactions.
- Assist in updating policies and procedures as needed.
- Participate in internal and external quality control and audit assessments.
- Monitor loans for which the Bank is not responsible for paying real estate taxes, and obtain proof of payment of the taxes from the borrowers
Compliance
- Comply with all applicable regulations and Bank policies regarding employment and employment law.
- Participate in annual compliance and other job-related training.
- Comply with applicable bank regulations, Bank policies and procedures.
- Comply with Bank’s internal privacy and ethics standards.
Relationships and Contacts
Internal: Frequent contact with personnel in branch network, Commercial Lending department, and Management Team
External: Frequent contact with Bank customers, tax collectors and insurance agents.
Education and Experience
- High School diploma or equivalent
- Minimum two years of Banking experience
- Knowledge of RESPA Guidelines
- Prior Loan Operations (Escrow agent) experience preferred
- Working knowledge of flood regulations
- Knowledge of DNA core system preferred
Skills and Competencies
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Strong comprehensive knowledge of lending terminology.
- Strong computer skills.
- Ability to multi-task and remain organized.
Working Conditions
Traditional office environment with ability to work remotely on a hybrid basis; the office maintains five day a week operations (Monday – Friday) with operational hours of 8:00am – 5:00pm. Must be available to work flexible hours as needed.
Physical Demands
Penn Community promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.
- Lifting/carrying up to 20 lbs.
- Manual dexterity for computer work
Speaking, hearing, and vision are required to perform essential functions
Penn community Bank is an equal opportunity employer.
Skills Required
- High school diploma or equivalent
- Minimum two years of banking experience
- Knowledge of RESPA guidelines
- Prior loan operations or escrow agent experience
- Working knowledge of flood regulations
- Knowledge of the DNA core system
- Excellent customer service skills
- Excellent written and verbal communication skills
- Strong knowledge of lending terminology
- Strong computer skills
- Ability to multitask and remain organized
- Ability to work flexible hours as needed
What We Do
Penn Community Bank is an independent mutual community bank headquartered in Bucks County, Pennsylvania, serving individuals, small businesses, and commercial customers in Bucks, Montgomery, and surrounding counties. It provides personal and business banking, lending, cash-management, investment, checking, savings, and financing services. Its mission is to help team members, customers, businesses, and communities thrive through locally focused financial partnership and long-term support.
