The Role
Hybrid growth role combining account growth, client relationship management, discovery, data-driven insight, pre-sales solutioning, and community (MUG) engagement. Analyze usage data, shape account plans, support pursuits with product and engineering, represent MiCustomer at events, and design repeatable growth processes to drive expansion.
Summary Generated by Built In
Main
Objective of the Position
Our mission is to
Simplify Life. avertra helps highly regulated, customer-centric
industries, led by utilities and energy, deliver exceptional
experiences through our MiCustomer platform and digital services.
This is a hybrid growth
role for someone who is equal parts relationship builder, analyst,
and problem solver. You will grow client and partner
relationships, represent avertra and MiCustomer in the market,
and, just as importantly, dig into customer data to find the
insight that drives the next opportunity, for the client and for
our own product and growth teams. It is the kind of role that
suits a consulting or industrial-engineering mind that also loves
being in front of people.
We are hiring more than
one, and everyone starts broad, across accounts, client
relationships, partnerships, and our MiCustomer User Group (MUG),
so we can see where each person shines before specializing. You
will begin by carrying conversations, extracting insight, and
following up independently on live accounts. Within your second
year, the path leads to owning accounts and pursuits end to end.
Because these
relationships are largely with US clients, a flexible schedule
with some evening overlap is part of the rhythm. You can work US
hours if you prefer, or split your day in a way that keeps you
present for the meetings that matter.
Main
Job Responsibilities
Accounts & Growth
Planning
- Research assigned
accounts and their industry context, map stakeholders, and
identify whitespace and expansion opportunities.
- Contribute to and,
over time, own account plans that connect client goals
to avertra's capabilities.
Client Relationships
& Discovery
- Build,
maintain, and grow assigned relationships across our
community, carrying the conversation and following up
independently.
- Run discovery
that goes beyond surface answers, surfacing the goals,
constraints, and friction that reveal where we can help.
Customer Data &
Insight
- Analyze usage and
adoption data to spot patterns, risks, and expansion signals
across accounts.
- Translate what you
find into clear, actionable insight, both for the
client and as voice-of-customer input to product and
growth.
Pre-Sales &
Solutioning
- Support pursuits with
a product-owner mindset, shaping the right solution to
a client's need alongside product and engineering.
- Articulate the value
of the MiCustomer platform (MiPortal, MiAgent, MiComm)
in terms the client's decision-makers care about.
MiCustomer User Group
(MUG)
- Onboard new members,
drive engagement and follow-ups, and contribute to planning
and content, turning the community into insight and
advocacy.
Events & Process
- Represent avertra and
MiCustomer at conferences and sessions, on-site and virtual,
and own the client follow-ups that come out of them.
- Design
repeatable growth processes, templates, and lightweight
tooling that make the whole team faster and sharper,
and measure the impact.
Requirements
Genuinely Curious
- You ask the
question behind the question, and you know how to turn
curiosity into insight that others walk past.
Value Articulator
- You connect
what we do to the outcomes a client actually cares
about, in plain, compelling language, without hiding behind
feature lists.
Relationship Builder
- You bring
warmth and energy that make clients want to keep talking
to you. In a client-facing role, presence is not optional.
Analytical
- You are
comfortable in usage and adoption data, and you can separate
signal from noise to find a real opportunity.
Process-Minded
- You see a
better way to run things and you design it, an
industrial-engineering instinct applied to how growth actually
gets done.
Product-Owner Mindset
- In a pre-sales
moment you translate a client's real need into a
feasible, valuable solution, partnering naturally with product
and engineering.
Knowledge, Skills and
Abilities
- Strong process
design: you can map how work is done and redesign it for
speed and quality.
- Pre-sales and
product-owner mindset: you translate client needs into
feasible, valuable solutions.
- Advanced data
analytics: you can analyze customer usage and adoption data
and turn it into insight for product and growth.
- Excellent client
engagement, discovery, and relationship-building skills, with
an engaging, high-energy presence.
- Strong spoken
and written English for US clients
Education
Bachelor's degree in
business, marketing, MIS, engineering, or a related field.
Experience
- Around 2 to 4
years of experience. Exceptional candidates with more
experience are welcome.
- Any external,
client-facing experience is required.
- Experience in
customer success or customer relationships, B2B or
product marketing, market research, voice-of-customer,
or project management is a strong plus.
Preferences
- Background from a
top-tier consulting firm (The big 4).
- Comfort with AI tools
(for example Claude Code) is a plus, not a must.
Travel
- 25-50%
Work Schedule
Flexible, with evening
meetings required for US client overlap. Full US hours are an
option, or split your day as long as key meetings are covered.
Benefits
- You'll join a global
family of passionate people building a sustainable,
scalable ecosystem committed to using logic to create a
better experience.
- You will be empowered
to drive change, challenge the status quo, and innovate
without bureaucracy slowing you down.
- We will invest in you,
with a clear path from broad exposure to owning accounts
and pursuits of your own.
Skills Required
- Bachelor's degree in business, marketing, MIS, engineering, or related field.
- Around 2 to 4 years of relevant experience.
- Any external, client-facing experience.
- Strong spoken and written English for US clients.
- Comfortable analyzing customer usage and adoption data (advanced data analytics).
- Pre-sales and product-owner mindset; translate client needs into feasible solutions.
- Strong process design and process-minded (improve workflows, design templates and tooling).
- Excellent client engagement, discovery, and relationship-building skills; high-energy presence.
- Genuine curiosity and ability to turn questions into actionable insight.
- Flexible schedule with evening overlap to support US clients; ability to work US hours as needed.
- Willingness to travel 25-50%.
- Experience in customer success, product marketing, market research, voice-of-customer, or project management.
- Background from a top-tier consulting firm (Big 4).
- Comfort with AI tools (example: Claude Code).
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The Company
What We Do
Avertra is a digital experience (DX) practitioner with a mission to simplify life by solving real-world problems for highly regulated, customer/citizen-centric industries through intuitive processes and unparalleled digital experiences.
