Kastle is building the AI employee for financial services. We work with some of America's largest banks, helping them scale their contact center and compliance operations using autonomous AI Agents that process payments, originate loans, and help customers get a world class experience during the biggest financial decisions of their lives. We've processed over $2 billion in transactions and are backed by Insight Partners and Y Combinator. If you are interested in selling the best product in the market and help large enterprise lenders and banks transform their operations, apply below.
We just raised a $24M Series A and are growing fast!
About the RoleWe’re looking for a Enterprise Account Manager to own Kastle's relationships with the largest lenders and servicers in the mortgage industry. You’ll be the person their executives call. You’ll make sure Kastle stays top of mind across every account and turn that trust into renewals and expansion.
This role requires a strategic mindset, a consultative approach, and the ability to navigate complex enterprise sales cycles. You'll be instrumental in expanding Kastle's impact and reshaping the industry by introducing AI agents across the operations of the largest banks and lenders in the country.
Location preference: San Francisco, CA.
What You’ll Do
Own a book of Kastle’s largest accounts after go-live, with full responsibility for renewal and expansion
Build and maintain relationships with multiple senior stakeholders in every account, including the economic buyer
Run quarterly business reviews that show execs the impact Kastle is driving and where we go next
Be onsite with customers regularly. Know their business, their org chart, and their priorities this quarter.
Identify and close expansion opportunities across new agents, lines of business, and channels
Demo and pitch new Kastle agents and product releases to the right people at the right time
Spot issues before customers feel them. Know when something is stuck and get it unstuck with our deployment and engineering teams.
Plan every renewal early, with no surprises
Bring customer insight back to the founders to shape product direction
What We Are Looking For
5+ years in account management, customer success, or enterprise sales at a company selling into the operations of banks, lenders, or servicers
Proven track record of carrying and hitting an expansion or NRR quota
Deep understanding of how banks and lenders operate lending, including default, loss mitigation, escrow, and the contact center
History of building trusted relationships with EVP- and C-level executives
Strong solution selling skills. You grow accounts by understanding the customer’s business, not by pushing product.
Comfortable demoing technical products live and explaining AI to both technical and non-technical audiences
Hands-on experience with AI tools in your own work
Mentally agile. You think on your feet in a room of senior execs.
Service mindset. You’re reliable, you follow up, and everything you do is in service of the customer.
Preferred Qualifications
Experience as an operator in the mortgage industry
Experience at an early-stage or high-growth startup
Experience managing accounts at the largest US banks or servicers
Why Join Kastle
Opportunity to shape the future of consumer lending at one of the fastest-growing AI companies in financial services, and working with the some of the best people on the planet.
Own relationships with a market-leading AI platform that’s already live in production with 10 of the top 25 servicers in the country
Competitive base salary with uncapped commission potential
Equity options to share in the company’s success
Great team: work side by side with a world-class team product and GTM teams that will reshape the trajectory of your career
Comprehensive health, dental, and vision insurance
Skills Required
- 5+ years of experience in account management, customer success, or enterprise sales at a company selling into banks, lenders, or servicers
- Proven track record of carrying and achieving an expansion or net revenue retention quota
- Deep understanding of bank and lender operations, including lending, default, loss mitigation, escrow, and contact centers
- Experience building trusted relationships with EVP- and C-level executives
- Strong solution-selling skills focused on understanding customer business needs
- Ability to demo technical products live and explain AI to technical and non-technical audiences
- Hands-on experience using AI tools in professional work
- Ability to think quickly in meetings with senior executives
- Reliable, responsive, customer-service-oriented approach
- Experience as an operator in the mortgage industry
- Experience at an early-stage or high-growth startup
- Experience managing accounts at the largest US banks or servicers
What We Do
Kastle AI is an AI platform for consumer lending and servicing that provides an AI operating system to automate borrower interactions, ensure compliance, and reduce costs for mortgage lenders. Using AI voice agents, the platform integrates with existing contact centers and payment systems to modernize operations without disruption, managing high-volume phone calls from loan inquiry to payoff.
