Attentive.ai Jobs

Enterprise Account Manager

Attentive.ai

Enterprise Account Manager

Posted 24 Days Ago

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Hiring Remotely in DE, USA

Remote

90-100 Annually

Senior level

Artificial Intelligence • Software • Business Intelligence • Agriculture • Automation

The Role

Own a portfolio of 15–25 strategic enterprise accounts, driving adoption, retention, renewals, and expansion. Lead onboarding, implementation, QBRs, executive relationships, ROI reporting, and strategic account planning. Partner with Sales and Product to identify growth opportunities, negotiate renewals, and communicate customer feedback. The role manages construction-industry customers and requires 40–50% travel for customer visits, QBRs, and trade shows.

Summary Generated by Built In

About Us

At Beam AI, we’re transforming how the construction industries approach to takeoffs and project estimation. Our AI-powered solutions are trusted by contractors ranging from $5M firms to multi-billion-dollar enterprises. As we expand our footprint across general construction and MEP, we’re looking for a seasoned Enterprise Customer Success Manager (CSM) to strengthen and grow partnerships with our largest customers. Attentive.ai is proudly supported by renowned investors, including Sequoia Surge, InfoEdge Ventures, Vertex Ventures, Tenacity Ventures & Insight Partner.

The Role

The Enterprise CSM will be the primary owner of a portfolio of 15–25 strategic enterprise accounts, representing $1.5–$2M in ARR. This role is about driving customer success, retention, and expansion at the highest levels. You’ll ensure our largest customers realize full value from Beam AI, while building strong relationships with directors, VPs, and C-suite executives in the construction industry.

This is a highly strategic individual contributor role (70% strategic / 30% tactical) that blends relationship management, implementation leadership, and collaborative account planning with sales and product.

Key Responsibilities

Account Ownership

Serve as the primary point of contact for 15–25 enterprise accounts.

Drive adoption, renewals, and expansion, with clear targets for retention and upsell.

Implementation Leadership

Lead seamless onboarding and implementation for new enterprise accounts.

Partner with sales for smooth handoff and ensure customers are set up for long-term success.

Executive Engagement

Lead Quarterly Business Reviews (QBRs) with enterprise customers.

Deliver proactive usage insights, ROI reporting, and forward-looking recommendations.

Lead QBRs and strategic meetings both virtually and in-person as needed.

Expansion & Growth

Identify and execute upsell opportunities within strategic accounts.

Collaborate & lead expansion strategies and renewal negotiations.

Collaboration & Feedback

Partner closely with Sales and Product teams to represent the voice of the customer.

Share customer insights to influence roadmap and product improvements.

Travel & Industry Presence

Travel 40–50% for customer visits, in-person QBRs, and trade shows (primarily U.S., occasional Canada/overseas).

What We’re Looking For

5–7+ years of Customer Success, Account Management, or related experience in SaaS.

Strong background in construction; direct MEP (mechanical, electrical, plumbing) experience strongly preferred.

Proven track record managing enterprise accounts, with success in retention, renewals, and upsells.

Comfort working with director, VP, and C-suite personas in enterprise organizations.

Excellent executive presence, communication, and relationship-building skills.

Strong analytical and problem-solving ability; can translate usage data into strategic insights.

Experience leading onboarding/implementation processes.

Willingness to travel 40–50%, primarily in the U.S.

Why Join Us

Opportunity to shape the success of Beam AI’s largest, most strategic customers.

High-impact role at the intersection of construction and technology.

Collaborative, entrepreneurial team environment.

Competitive compensation package with meaningful upside through retention and expansion incentives.

Skills Required

5–7+ years of Customer Success, Account Management, or related experience in SaaS
Strong background in construction
Direct MEP experience
Proven experience managing enterprise accounts
Track record of retention, renewals, and upsells
Experience working with director, VP, and C-suite stakeholders
Excellent executive presence, communication, and relationship-building skills
Strong analytical and problem-solving ability
Ability to translate usage data into strategic insights
Experience leading onboarding and implementation processes
Willingness to travel 40–50%, primarily in the United States

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The Company

New Delhi

300 Employees

Year Founded: 2017

What We Do

Attentive.ai is the #1 landscape management software provider with end-to-end automation for all field services businesses across the landscaping, asphalt and paving, facilities maintenance, and snow removal industry. Our software- powered by cutting-edge Artificial Intelligence (AI), is designed to optimize your workflows and help you scale effortlessly. Our property measurement software, Automeasure, caters to landscaping maintenance and construction, paving maintenance and construction, facilities maintenance, and snow removal businesses. Automate your takeoffs on up-to-date aerial imagery and blueprints, helping sales teams save time, bid more, and win more. Our landscape management software, Accelerate, arms you with a truly end-to-end solution for all commercial landscape maintenance and construction jobs through automated workflows. Over 500 businesses across the field services industry—landscaping, snow management, paving maintenance, construction, and facilities maintenance industries in the US and Canada trust Attentive.ai to drive their revenue. This includes the most successful sales teams, like those at U.S. Lawns, Juniper Landscaping, Maldonado Nursery & Landscaping, United Land Services, Elements Mountain Company, Beary Landscaping, Paved Assets, East Coast Facilities, BrightView, Case Snow, and LandCare. Backed by marquee investors, including Sequoia Surge and InfoEdge Ventures, we are building to solve the biggest challenges facing the outdoor services businesses.