Company Overview:

Silverline employees are passionate about what they do. We’re a diverse group of cloud technology professionals with the same goal: to make our clients’ lives easier through technology — and have a good time while we’re at it! From strategy and implementation to managed services, we guide Financial Services and Healthcare industry clients to success — enabling continuous value with the Salesforce platform. Silverline has been a Salesforce consulting partner since 2009 and our purpose is to create rewarding experiences for our team, our clients, and the world we live in. Come be a part of our team!

Position Overview:

• As a key contributor on a project team, the Solution Architect guides customers through the design and implementation of Salesforce solutions
• Engage customer stakeholders to understand desired business outcomes and define success criteria
• Articulate to customer stakeholders the value of recommended solutions and approach
• Lead discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements; synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Perform fit-gap analysis between Salesforce functionality and client requirements
• Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
• Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
• Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
• Develop training curriculum and deliver training sessions to the solution’s end users
• Work with a Silverline Engagement Manager to manage a project to scope, budget and timeline expectations

Basic Requirements:

• BA/BS degree in Business, Computer Science or Engineering – or equivalent work experience; MBA preferred
• 7-15 years experience consulting and/ or experience with Salesforce (various clouds)
• Experience with business process definition, best practices, and re-engineering
• Industry experience (Healthcare or Financial Services) and experience with related platforms (Health Cloud, Financial Services Cloud, Ncino, Vlocity)
• Experience with data migrations from third party systems to Salesforce
• Experience designing or building Salesforce integrations with 3rd party applications
• Understanding of the key levers for B2B, B2C, hybrid business models
• Understanding of key concepts of user centered design and design thinking
• Desire to learn new things
• Great teamwork and collaboration skills