Job Description
GENERAL DUTIES & RESPONSIBILITIES• Establishes and implements quality assurance and compliance processes for IT.• Works closely with IT leaders to develop/implement overall quality maturity roadmap and plan for each IT functional area.• Establishes internal IT service quality control standards, policies and procedures.• Develops, publishes and implements software quality assurance plans.• Consults with development, testing and production teams to develop, publish and implement software quality assurance plans.• Reviews progress toward software quality assurance plans regularly with IT leadership, technical teams and internal customers to make modifications as necessary.• Establishes internal IT service quality control standards, policies and procedures.• Monitors, evaluates, manages and executes audit processes to ensure compliance.• Coordinates and facilitates quality assurance activities across projects with project managers.• Provides guidance and subject matter expertise to IT teams on quality assurance methodologies and processes and educates them on their responsibilities/accountabilities to achieve on-time and quality deliverables.• Makes recommendations and directs improvements to the software development lifecycle process.• Documents non-compliance to policies, processes and standards and assists in resolution.• Analyzes and identifies trends in IT performance metrics.• Designs, monitors and analyzes performance metrics program for quality improvement initiatives.• Conducts audits and analyzes findings to develop appropriate corrective action recommendations.• Provides training on established processes and policies.• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
A Bachelor's degree in computer science, information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES• Broad knowledge of FIS products and services, business practices and processes• In-depth knowledge of financial services industry practices, regulations and processes• In-depth knowledge of one or more end-to-end systems lifecycle development methodologies• Advanced proficiency in at least one appropriate quality management and improvement methodology, e.g., Total Quality Management (TQM), Six Sigma, Software Engineering Institute - Capability Maturity Model (SEI-CMM)• Proficiency in quality management methods, tools and technologies• Proficiency in project management• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors• Excellent training/presentation skills to educate the organization on new or updated processes• Willingness to shares relevant technical, process and/or industry knowledge and expertise to other resources• Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills• Ability to persuade and influence others on the best approach to take• Is resourceful and proactive in gathering information and sharing ideas
FIS JOB LEVEL DESCRIPTION
Advanced professional role. Highly-skilled with extensive proficiency. Provides direction, guidance, and integrated solutions to division-, group-, and/or line of business-level quality engineering initiatives. Develops large and/or complex quality solutions that require complex analysis and research. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors junior technical staff. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires six or more years IT and business experience with at least three years in quality assurance and one or more years of audit/assessment experience.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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