The Role
As an engineer, you will develop software components, solve engineering problems, conduct code reviews, ensure software quality, and participate in technology evaluations. Your role includes maintaining technical knowledge and adhering to best practices in software development and operational requirements.
Summary Generated by Built In
About usWorking at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.This role is ideal for an engineer with hands-on Genesys Cloud CX experience and exposure to full stack or front-end development.We are looking for an L4 Engineer with 2–3 years of experience in Genesys Cloud CX and contact center engineering. The role requires hands-on experience with Genesys Cloud CX Architect flows, IVR configuration, SIP, telephony trunks, call routing, and API integrations.
Responsibilities
Responsibilities
- Design, configure, and support Genesys Cloud CX Architect flows, including IVR menus, call routing, prompts, queues, transfers, and error handling.
- Support telephony configurations including SIP, trunks, DID/DNIS, ANI, and call flow troubleshooting.
- Debug Genesys Cloud CX, telephony, API, and integration issues.
- Build, debug, and support APIs, services, integrations, or UI components.
- Write unit tests, integration tests, and basic test plans.
- Support production issues, root cause analysis, documentation, and continuous improvement.
- Work with product, operations, and engineering teams to deliver reliable contact center solutions.
- Support migration of Genesys Cloud CX IVR flows to Voice Assistant / conversational self-service capabilities, as needed.
- B.Tech / B.E. or equivalent 4-year degree in Computer Science, IT, Electronics, Telecommunications, or related engineering field.
- 2–3 years of engineering experience.
- Must have hands-on Genesys Cloud CX experience, including Architect flows, IVR, call routing, queues, prompts, and telephony.
- Good understanding of SIP, trunks, DID/DNIS, ANI, and contact center call flows.
- Programming experience in one or more of the following: Java, Node.js, Python, JavaScript, TypeScript, HTML, CSS, React, Angular, or Vue.js.
- Good understanding of data structures and problem-solving fundamentals.
- Experience writing, debugging, and testing APIs or application components.
- Basic understanding of REST APIs, JSON, authentication, error handling, logging, and production support.
- Experience migrating Genesys Cloud CX IVR to Voice Assistant, bot, or conversational AI platforms.
- Exposure to Genesys Cloud APIs, data actions, integrations, OAuth clients, or webhooks.
- Knowledge of CI/CD pipelines.
- Knowledge of Terraform or infrastructure-as-code concepts.
- Familiarity with Agile delivery, monitoring, alerting, and operational support.
- Own assigned work and deliver with quality.
- Ask questions, learn quickly, and apply feedback.
- Collaborate effectively with peers and partner teams.
- Troubleshoot issues systematically and communicate risks early
Skills Required
- 4 year degree or equivalent experience
- 1+ years of software development experience
- Familiarity with current and emerging technologies
- Proficiency in at least one computer language
Target Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Target and has not been reviewed or approved by Target.
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Healthcare Strength — Health benefits are accessible to hourly team members at relatively low hour thresholds and include no‑cost, 24/7 virtual medical care and expanded mental‑health support. This breadth is positioned as a relative strength compared to typical retail offerings.
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Retirement Support — Retirement programs include a dollar‑for‑dollar 401(k) match with immediate vesting and options like Roth 401(k) and stock purchase. These features strengthen long‑term savings for a wide range of roles.
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Parental & Family Support — Family support includes paid family leave, backup care, and reimbursements for adoption and surrogacy. These resources complement paid time off and holidays for eligible team members.
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The Company
What We Do
Target is an American retailing company providing access to a wide selection of products such as furniture, electronics, toys, and more. Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.
