The Role:
We are looking for an Engagement Manager to lead client relationships and support our software engineering consultants across a range of projects. The ideal candidate is adaptable and proactive, able to balance professionalism with empathy and approachability. They should be comfortable managing a variety of activities and switching contexts with ease. While knowledge of software engineering is an advantage, it’s not essential; we’re happy to upskill the right person. Experience in the banking or energy trading sectors is desirable, but not required.
Key responsibilities:- Schedule and facilitate 1:1s with software engineering consultants, Delivery Managers (DMs), and client project managers.
- Create and maintain engagement plans for projects, including onboarding, offboarding, and renewals.
- Keep detailed notes to ensure consistent, effective communication.
- Anticipate resourcing needs and manage team allocations accordingly.
- Identify and escalate risks/issues; maintain an up-to-date RAID log.
- Uphold contractual obligations while encouraging professional behaviour and high performance.
- Provide feedback, coaching, and guidance to consultants and clients.
- Be a reliable point of contact for all stakeholders, maintaining long-term relationships, including with alumni.
Requirements
- Strong drive, adaptable, and quick-thinking in dynamic situations.
- Inspires high performance while reinforcing positive behaviours.
- Skilled in delivering constructive feedback and handling challenging conversations.
- Approachable, diplomatic, and able to build trust quickly.
- Balances professionalism with approachability, knowing when to bring levity.
- Excellent at multitasking and switching context across priorities.
- Confident negotiator in both financial and complex matters.
- Builds and maintains strong stakeholder relationships with empathy and clarity.
Benefits
Why Join Us?
This is an opportunity to make a real impact on people and projects. If you thrive in fast-paced, people-focused environments and are skilled in fostering trust and growth, we’d love to hear from you.
About Digiterre:
Digiterre is an award-winning software and data engineering consultancy. For the past 23 years we have helped leading organisations change and transform their businesses by building and delivering high-value bespoke technology. Widely recognised for our work with clients in the financial services and energy and commodities sectors, we solve some of the most complex and important industry problems. Our latest award recognised us as the “Leading Strategic/Technology Advisory Group of the Year 2023” at Commodity Trading Week.
Taking ownership of problems is in our DNA, which means we can deliver high-risk, high-profile, and time-constrained projects in less time than competitors, often significantly so.
We live and breathe our values of Care, Quality, and Leadership, and believe in a working culture that is highly collaborative, consultative, and respectful.
Our Values:
Our values are Care, Quality and Leadership.
Like all great professional services organisations, our aim is to delight our clients through the delivery of excellence and adherence to the highest levels of accountability in all that we do. In short, through keeping our promises and by over-delivering against our commitments wherever possible. Underpinning those aims is an all-encompassing passion for technology and data-led transformation. We are driven to demonstrate the point that brilliant software and data engineering, which meets the precise requirements of business users is, not only possible, but is the standard against which all initiatives should be measured; without compromise.
We aim to add business value far in excess of the cost of delivery, project after project. We are constantly seeking to hire additional team members who, like us, celebrate continuous learning and who want to work in a high-respect environment to contribute significantly to delivering the change that our clients have come to expect of Digiterre.
Skills Required
- Strong drive, adaptability, and quick-thinking in dynamic situations
- Ability to inspire high performance and reinforce positive behaviors
- Skill in delivering constructive feedback and handling challenging conversations
- Approachable, diplomatic, and able to build trust quickly
- Ability to balance professionalism with approachability
- Excellent multitasking and context-switching abilities
- Confident negotiation skills, including financial and complex matters
- Ability to build and maintain strong stakeholder relationships with empathy and clarity
- Knowledge of software engineering
- Experience in banking or energy trading sectors
What We Do
Digiterre is a software and data engineering consultancy that enables technological and organisational transformation for many of the world’s leading organisations. We envisage, design and deliver software and data engineering solutions that users want, need and love to use. Our key insight after 20 years of solving enterprise-level, technology-related challenges, is that much of the technology that organisations have implemented in prior years, has primarily addressed the symptoms relating to pressing matters such as satisfying urgent client reporting or regulatory compliance requirements, which in turn has created a culture of ad hoc solutions which require high levels of manual oversight or data manipulation. This, in turn, limits the rate of digital adoption in the organisation and creates "friction" which is both costly and cumbersome, hampering innovation. The value that Digiterre brings to its clients is as follows: - the key insight that most of the significant challenges that enterprises face now, relate in some way to creating a single view of the truth across the many and varied data sources that exist inside and outside the organisation, - the realisation that most of the solutions to date, have concentrated on addressing only the symptoms and not the causes of these disparate data sources. - proven technology for solving these challenges quickly and cost-effectively, in a manner that scales with your organisation and builds in scope for future change - a pragmatic and highly agile way of creating the necessary levels of transformation developed over two decades of agile development and enterprise transformation, which seeks to engage a wide stakeholder community and to promote the transfer of knowledge and skills between the Digiterre and client teams, from the outset. We have worked with over 130 clients across banking, Asset Management and Energy & Commodities Traders across Americas, EMEA and AsiaPac.
