EDI Systems Specialist

Maytronics, the leading innovator in pool cleaning technology, is in search of a talented EDI & Systems Specialist responsible for ensuring reliable, compliant, and efficient electronic data interchange between Maytronics, retail customers, and partners. This role monitors daily EDI transaction flow, troubleshoots issues, supports retailer-specific compliance requirements, and partners cross-functionally to resolve root causes through sustainable business and system process improvements. This is an in-office position based in our Duluth, GA location.

Responsibilities:

·        Monitor and troubleshoot daily EDI integrations and transaction flows between Maytronics, retail customers, and partners.

·        Investigate transaction failures, data discrepancies, mapping issues, document rejections, and connectivity concerns to ensure timely and accurate processing of critical EDI documents.

·        Proactively identify when EDI issues indicate broader business process gaps and escalate concerns to the appropriate stakeholders in Sales, Operations, Finance, IT, and other impacted teams.

·        Drive process-level resolution of recurring issues rather than relying on ongoing manual corrections within external retail customer or partner platforms.

·        Perform immediate manual intervention when necessary to release critical documents, while ensuring that each intervention is paired with a long-term corrective action or process improvement.

·        Maintain strong knowledge of EDI requirements and compliance standards for major retail customers, including Walmart, Home Depot, Lowe’s, and other key trading partners.

·        Translate retailer-specific EDI requirements into actionable business and system processes for internal Maytronics teams.

·        Analyze available retail customer and partner platform capabilities, identify functional gaps, and determine whether solutions can be leveraged directly within those platforms or require internal backend system development.

·        Partner with IT and business stakeholders to define, test, and implement system or process changes needed to achieve and maintain full EDI compliance.

·        Document EDI processes, issue resolution steps, retailer requirements, root causes, corrective actions, and escalation paths to support repeatable and sustainable operations.

·        Serve as a subject matter expert and internal point of contact for EDI-related questions, compliance updates, platform capabilities, and transaction flow issues.

·        Work with business leaders and IT to accurately document processes as needed.

·        Support implementation of new systems and functionality

Requirements:

·        Bachelor’s degree in Information Systems, Business, Supply Chain, Operations, or a related field preferred; equivalent experience may be considered.

·        Minimum of 3 years of experience supporting EDI operations, retail compliance, system integrations, order management, supply chain systems, or a related business systems function.

·        Hands-on experience with retail customer or partner EDI platforms strongly preferred.

·        Strong understanding of common retail EDI transaction documents such as purchase orders, purchase order acknowledgements, advance ship notices, invoices, inventory updates, and functional acknowledgements.

·        Knowledge of retailer EDI compliance requirements, routing guides, transaction timing, data accuracy expectations, and chargeback risk drivers.

·        Ability to analyze transaction failures, identify root causes, and distinguish between platform configuration issues, data issues, process gaps, and backend system limitations.

·        Strong cross-functional communication skills with the ability to translate technical EDI requirements into clear business actions for Sales, Operations, Finance, and IT teams.

·        Demonstrated problem-solving skills, attention to detail, sense of urgency, and ability to manage multiple priorities in a fast-paced environment.

·        Experience creating process documentation, issue logs, escalation procedures, test plans, or corrective action tracking preferred.

·        Knowledge of MS Office products, including Excel, Word, and PowerPoint; experience with Salesforce, ERP, WMS, or order management systems preferred.

·        Understanding of the complete end-to-end EDI document flow, including warehouse and shipping documents (e.g., 850 Purchase Order, 855 Purchase Order Acknowledgment, 856 ASN, 810 Invoice, and 940/945 Warehouse Shipping documents).

·        Understanding of retailer-specific compliance requirements, including SSCC pallet labeling, ASN structure, pallet hierarchy, carton and package information, and shipping validation.

·        Ability to identify which data must exist in the ERP (e.g., customer PO type, department number, routing information, carrier details, GS1/SSCC numbers, package weights, and pallet information) and to determine how that data should be generated.

·        Knowledge of GS1 standards, barcode requirements, pallet identification, and retail shipping compliance.

·        Ability to read retailer implementation guides and translate them into functional requirements, ERP enhancements, field mappings, interface specifications, and SPS/platform configuration, working with business users, developers, and integration teams to meet both business and retailer compliance requirements.