First IT Solutions
Job DescriptionFunctional Proficiency on Microsoft Dynamics CRM 2011/2013. Experience in other CRM packages like Salesforce, Siebel a plus.
Proficient on CRM Business Processes in Service management , Sales Force Automation and Marketing automation
Experience with Banking and Financial services customers a plus
Excellent experience in working with business stakeholders and SMEs in gathering and documenting business and functional requirements including reporting and interface requirements
Excellent experience in documenting use cases, business rules, business process workflows and high level wire frames
Experience in maintaining requirement traceability matrix
Excellent communication, documentation and articulation skills including giving presentations and demo to business and IT
Experience of functional analysis, gap-fit analysis and functional support
Analyze client’s business requirements for CRM, work with tech lead to perform Fit-Gap analysis and present functional solutions
Bridge between business and IT and guide development team on requirements and functional aspects
Develop test scenarios, review and evaluate test cases for completeness and accuracy and perform functional testing of the implemented CRM system
Assist business SMEs on user acceptance testing
Experience in preparing end user training materials
Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective
Client facing, assertive, excellent communication
QualificationsBachelor's or Higher degree is required
Additional InformationJob Status: Full Time
Eligiblity: GC or US Citizens
Share the Profiles to mkonni(at)1stitsolutions.com
Contact: 703-349-1214
Keep the subject line with Job Title and Location
Skills Required
- Experience with Microsoft Dynamics CRM 2011/2013
- Proficient in CRM business processes
- Experience in functional analysis and documentation
- Excellent communication and presentation skills
- Bachelor's or higher degree
What We Do
Tech Tammina is a blend in implementing Business Processes across onshore and offshore Software Development using Low Code platforms. This phenomenal transition made us a Digital Transformation Company. Tech Tammina contributed their vision on Offshore Outsourcing with its expertise in strategic global delivery models which makes a reliable Outsourcing Software Development Solution provider. Tech Tammina offers services by automating the Business Processes through Automation platforms, resembling RPA (Automation Anywhere, Blue Prism, and UI Path) and Business Process Management platforms (Appian, BPM' online, Mendix). We are engaged in providing Digitalized services through Custom Software & Application Development with Quality assurance and Testing preferences. We deliver our services and innovations through emerging technologies with utmost accomplishment. Our expertise implicates in reducing outlay and increasing the efficiency of the product and service by conveying the strategic advantage of Software Outsourcing and Offshore Software Development for the clients. Software development process with an exceptional and valuable deliverance involves in meeting clientele expectations. Tech Tammina is one of the efficient and flexible global eminent experts in outsourced Custom Software Development with rigorous Quality assurance and Testing measure.. Considering Risk involving and Project failure measures we implement powerful software solutions that meet the client expectations. We look forward to escalating the clientele appreciation for ages to serve for emanating generations.
