The Director of Operations is responsible for supporting the mission, vision and values of First Watch through all that he/she does in their role every day. The DO’s primary purpose is to develop General Managers and restaurant management teams to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or You First culture of the concept. The Director of Operations is responsible for the success of all First Watch operations within their span of control (5-8 direct reports and 200-300 employees).
Job Responsibilities
- Leads operational activities for a group of First Watch Restaurants by performing the following in accordance with Company guidelines regarding management development, sales, and profitability, planning and customer and employee relations
- Trains, coaches and develops General Managers and Operations Managers, through timely performance and observation feedback and evaluations
- Follows up on training of MIT's/CAFE’s and hourly employees. Works closely with the Training General Manager to monitor progress
- Ensures development of Operations Managers within compliance of the FW management development programs
- Through effective manpower planning executes the continuous development of the management team and ensures timely and cost effective recruitment of restaurant level management and their training within First Watch
- Ensures the maintenance of a safe and harassment free workplace in all restaurants
- Takes quick and responsible action in solving problems and able to uses reason when dealing with individual or staff performance based issues to include personality conflicts
- Develops for prior approval and then meets or exceeds the area’s budget, including capital investments, General and Administrative expenses
- Promotes First Watch outside the restaurant
Qualifications
- Bachelor’s degree or equivalent – concentration in food & beverage, business, marketing or management is preferred
- Five to seven years of progressive leadership experience in multi unit restaurant industry operations
- Proven track record of achieving results and building & maintaining successful teams
- Passion for providing excellent service and quality
- Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success
- Extensive knowledge of the principles, procedures, and best practices in the industry
- Ability to work well under pressure in a fast paced, dynamic environment
- Valid driver's license and ability to travel frequently within assigned market
Skills Required
- Bachelor's degree or equivalent; concentration in food and beverage, business, marketing, or management preferred
- Five to seven years of progressive leadership experience in multi-unit restaurant operations
- Proven track record of achieving results and building and maintaining successful teams
- Passion for excellent service and quality
- Ability to build relationships, demonstrate leadership and integrity, and promote team success
- Extensive knowledge of industry principles, procedures, and best practices
- Ability to work under pressure in a fast-paced, dynamic environment
- Valid driver's license and ability to travel frequently within the assigned market
What We Do
First Watch is a daytime dining restaurant concept specializing in made-to-order breakfast, brunch, and lunch prepared with fresh ingredients. Its “Follow the Sun” culinary philosophy guides a chef-driven menu that changes several times a year to highlight seasonal flavors, alongside elevated takes on classic dishes, fresh juices, and signature favorites. The company emphasizes quality, hospitality, and community, and operates more than 660 restaurants across 33 states.
