Director of First Impressions

Posted Yesterday
Be an Early Applicant
Pleasant Hill, CA, USA
In-Office
Entry level
Hospitality
The Role
Greets residents, families, visitors, and guests; manages calls, emergency systems, mail, records, and front-desk operations; supports events, marketing materials, safety protocols, and resident needs while maintaining a welcoming, organized environment. Prior administrative experience is preferred but not required, and training is provided.
Summary Generated by Built In

About Us

At Carlton, we are dedicated to enriching the lives of older adults by offering personalized care and fostering a warm and supportive environment. We know it takes a special group of individuals to help our residents live their lives to the fullest, surrounded by love, kindness, and care. We believe happy employees ensure happy residents. With attractive benefits, hands-on training, and opportunities for career advancement, we take great pride in recruiting people who embrace and embody our unique “culture of caring.”

Join our exceptional team at Carlton Senior Living as our Receptionist!

Why work with us: 

  • Annual Raises
  • Anniversary Bonus
  • Immediate Pay
  • Fitness/Education Reimbursement
  • Complimentary employee meals
  • Holiday pay
  • Sick/Vacation Time
  • Medical, Dental, Vision… and more!

What we are hiring for:

Schedule:

Pay Range:

What You’ll Do:

  • Serve as the “Director of First Impressions” by greeting visitors, residents, and families with warmth and professionalism while providing accurate information and direction.
  • Answer and direct phone calls, monitor emergency systems, and respond promptly to resident and guest needs with a high level of customer service.
  • Support administrative tasks such as maintaining resident records, handling mail, and coordinating with maintenance or other departments as needed.
  • Assist the Sales and Activities teams by helping with event coordination, guest arrangements, and preparation of marketing materials.
  • Maintain a clean and organized front desk area, present a professional appearance, and stay informed about community events to keep residents and guests engaged.
  • Support safety protocols, emergency plans, and elopement prevention practices.
  • Foster a warm, collaborative atmosphere with residents, families, and team members.

Qualifications:

  • Must be at least eighteen (18) years or older, per Title 22 requirements
  • Prior administrative experience preferred but not required – we will train the right candidate!
  • Strong verbal and written communication skills with the ability to interact effectively with residents, families, and team members.
  • Proficient in basic computer applications such as Microsoft Office, email, and scheduling systems.

Skills Required

  • Must be at least 18 years old under Title 22 requirements
  • Strong verbal and written communication skills
  • Ability to interact effectively with residents, families, and team members
  • Proficiency in basic computer applications, including Microsoft Office, email, and scheduling systems
  • Prior administrative experience
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The Company
HQ: Concord, CA
450 Employees
Year Founded: 1985

What We Do

Carlton Senior Living is a family-founded provider of senior living communities in Northern California, serving older adults and their families. Its communities offer independent apartments, assisted living, and health and memory care, with tailored services, diverse activities, and compassionate staff. The company emphasizes helping residents live full, meaningful lives through person-centered support and a caring environment, with options designed for changing needs and levels of independence.

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