Join Inframark's Community Management Services Team!
At Inframark Community Management Services, you’re not just starting a job — you’re building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter. Grow Your Career. Build Stronger Communities.Apply Today!
Why Work for Inframark?
Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.
Position SummaryLeads the community management organization—driving client satisfaction, quality, growth, and operational excellence across regions.
Key Responsibilities- Develop and execute strategies for client retention, service quality, and growth.
- Lead Area Managers and Supervisors; build training, career paths, and succession plans.
- Standardize SOPs, technology adoption, and risk management; monitor compliance with contracts and laws.
- Own executive relationships with key Boards/developers; resolve escalations and negotiate renewals.
- Manage budgets and staffing models; forecast capacity and growth needs.
- Publish KPIs and QBRs; drive continuous improvement programs.
- 12+ years community/property management with significant multi‑site leadership.
- Proven client relationship, financial, and operational excellence track record.
- PCAM preferred; exceptional communication and change leadership.
- Bachelor’s required; master’s preferred.
- Collaboration — partners effectively with boards, residents, vendors, and internal teams.
- Leadership — takes ownership; for lead/supervisor/manager roles, sets direction and coaches others.
- Excellence — produces accurate, audit‑ready work; follows SOPs, policies, and governing documents.
- Accountability — meets deadlines and SLAs; uses KPIs to drive improvements.
- Respect — communicates clearly and professionally with diverse stakeholders.
Office/hybrid role with extended screen time; periodic site/amenity walks and meeting attendance. Some evening/weekend work for events or board meetings may be required. Reasonable accommodations may be made for qualified individuals with disabilities.
To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.
Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Learn more about us at Community Management - Inframark
Skills Required
- 12+ years of community or property management experience with significant multi-site leadership
- Bachelor's degree
- Proven client relationship, financial, and operational excellence track record
- Exceptional communication and change leadership skills
- PCAM certification
- Master's degree
What We Do
Inframark is a strategic and technical partner delivering water management, wastewater, and other essential community services for municipalities and public agencies across the United States. The company operates and maintains water and wastewater infrastructure, using advanced digital tools, analytics, and decades of hands-on expertise. As part of Azuria Water Solutions, Inframark helps communities protect and sustain critical water systems for current and future needs.
