Job Overview:
The Director of Commercial Lines is a key leadership role responsible for the overall management, development, and performance of the Commercial Lines department. This individual ensures efficient operations, high-quality client service, and consistent achievement of business objectives.
This is an in-office position and can be based out of any of our Alliance Insurance locations: Winston Salem, Clemmons, Mount Airy, Walnut Cove, or Pilot Mountain. Requires strong leadership, deep insurance knowledge, and strategic oversight.
Work Environment:
- Monday through Friday - 8:30am to 5:00pm
- Professional office setting
- Fast-paced, team-oriented environment
- Frequent collaboration with executive leadership and departmental staff
- Required - Occasional local travel to local office locations
Benefits:
- Annual Base Salary + Bonus Opportunities
- Group Health Insurance: 100% company-paid for employee
- (eligibility begins the 1st of the month after 90 days)
- 401(k) plan with 3% safe harbor match
- (eligibility begins the 1st of the month after 12 months)
- Dental and Vision Insurance
- Paid Time Off (PTO)
- Company-paid holidays:
- New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday
- Group Long-Term Disability Insurance: 100% company-paid for employee
- (eligibility begins the 1st of the month after 12 months)
- Weekly pay
- Workers' Compensation
- Career growth opportunities
- Work-life balance
- Ongoing training seminars
- Team meetings and hands-on training
- Bereavement leave
- Jury duty leave
Requirements:
Education:
- Relevant certifications (e.g., CIC, CPCU, ARM)
- Bachelor's Degree in Business, Insurance, Risk Management, or related field preferred
Experience:
- Minimum 7 years of experience in Commercial Lines insurance
- At least 3 years in a leadership or management capacity
- Proven track record of business development and client retention
Knowledge, Skills, and Abilities:
- In-depth knowledge of commercial property & casualty insurance products and underwriting
- Problem Solving Skills
- Strong understanding of industry laws, regulations, and compliance standards
- Excellent leadership, communication, and interpersonal skills
- Knowledge and a working relationship with top carriers in the independent insurance agency channel
- Detail-oriented with strong organizational and multitasking abilities
- Commitment to customer service and quality assurance
Primary Duties:
- Lead and manage the Commercial Lines department, ensuring high performance and service excellence
- Develop strategies to drive department growth and profitability
- Monitor and evaluate performance metrics and implement improvements as needed
- Oversee client onboarding, renewals, and servicing to ensure a high level of satisfaction
- Maintain strong carrier relationships and negotiate with underwriters on complex accounts
- Ensure compliance with company policies, industry regulations, and quality control standards
- Conduct regular training and development for team members
- Stay current with market trends and changes in regulations
- Prepare reports, forecasts, and presentations for executive management
- Collaborate cross-functionally with other departments (e.g., Claims, Personal Lines, Benefits)
Supervisory Responsibilities:
- Directly supervises account managers, producers, and support staff within the Commercial Lines team
- Responsible for hiring, training, performance evaluations, and coaching
- Provides leadership and direction to achieve department goals
Skills Required
- Relevant insurance certification such as CIC, CPCU, or ARM
- Bachelor’s degree in Business, Insurance, Risk Management, or a related field
- Minimum 7 years of experience in Commercial Lines insurance
- At least 3 years of leadership or management experience
- Proven track record of business development and client retention
- In-depth knowledge of commercial property and casualty insurance products and underwriting
- Strong understanding of industry laws, regulations, and compliance standards
- Excellent leadership, communication, and interpersonal skills
- Knowledge of and working relationships with top carriers in the independent insurance agency channel
- Strong problem-solving, organizational, multitasking, and attention-to-detail skills
- Commitment to customer service and quality assurance
What We Do
Alliance Insurance Services is a locally owned, independent insurance agency headquartered in Winston-Salem, North Carolina, with additional offices in Clemmons, Walnut Cove, Pilot Mountain, and Mount Airy. Founded by Christopher Cook and Adam Pardue in 2004, the agency offers personal and commercial insurance products—including auto, home, health, life, business, long-term care, and Medicare supplement coverage—and compares policies across more than twenty carriers to find clients the best coverage at the right price.
