Director of Account Management
About Us
Fresh off our Series A Venture Round ($10 Million), Shipwell believes we are fundamentally changing the logistics industry and breaking the mold for how the supply chain has been operated for centuries. We work with thousands of shippers and carriers to create the first real solution in logistics through an unmatched technology platform that enables everyone to ship like Amazon. With a fast-paced and gritty startup mentally, which is generating a buzz in the investment world, Shipwell provides a unique opportunity to get in on the ground floor of a future Fortune 500 Company. We are backed by some of the best investors in both Silicon Valley and Austin who believe we are onto something and we need the right people to continue our rapid growth plan towards changing the world of freight.
About the Role
The Director of Account Management will lead our growth and automation initiatives for Shipwell’s strategic accounts. This individual will:
Lead onboarding, implementation, business process mapping, and automation for Shipwell clients
Drive growth and SaaS conversion for existing clients
Drive continuous improvement for clients
Own the formal QBR process for Shipwell clients
Manage a team of highly motivated Account Managers and Solutions team
Work cross-functionally with sales, operations, product, and finance leadership to ensure
Provide effective growth forecasting to help leadership with resource allocation, hiring, and decision making
What You’ll Need
The prospective candidate will have the following experience:
10+ years of Account Management/Operations experience with SaaS, managed TMS, and brokerage
Bachelor Degree
Demonstrated ability managing large teams
Demonstrated ability in scaling high growth teams
Customer obsession
Proficient at Excel, Google Sheets, Tableau, or Looker
Bonus Points
Tech-Enabled logistics or SaaS experience
Reports to:
CRO
What you’ll receive:
Competitive salary, bonus, equity, and benefits
Skills Required
- 10+ years of Account Management or Operations experience with SaaS, managed TMS, and brokerage
- Bachelor's degree
- Experience managing large teams
- Experience scaling high-growth teams
- Customer-focused mindset
- Proficiency with Excel, Google Sheets, Tableau, or Looker
- Tech-enabled logistics or SaaS experience
What We Do
Shipwell is transforming the supply chain industry by replacing opaque and manual processes with a tech-enabled, fully connected logistics ecosystem. Through real-time data and machine learning, our platform is reducing waste and friction, delivering better business intelligence, and driving continuous improvement across our customer supply chains.
Why Work With Us
At Shipwell, we believe that our people are our greatest asset. Our team of innovative and passionate shipping heros are building the future of the supply chain industry with a transformative platform and great service. Come join a team that celebrates collaboration as well as individual success.
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