Who We Are
At Freshpet, our goal is to change the way people nourish their pets forever. We strive to strengthen the bond between people and our pets so that we both live longer, healthier, and happier lives while being kind to the planet. We believe that if we can create fresh, real foods that pets love and help them live healthier lives, that their pet parents will also enjoy the many benefits of a rich life shared with a pet. IT’S AMAZING WHAT CAN HAPPEN WHEN YOU START COMPLETELY FRESH!
What You Will Do
We are seeking a customer-obsessed supply chain leader to build and scale our end-to end eCommerce supply chain, delivering exceptional customer experiences while enabling future growth. This role is pivotal in driving an exceptional customer experience and scaling our business. You will collaborate with our e-Commerce teams and our supply chain and operations organization. This position is in our Bedminster, NJ office on our eCommerce team, with periodic travel.
How You Will Make an Impact
Accountability for the execution of the E-Commerce business.
- Demand planning & inventory management
- Fulfillment partner management
- Transportation & deployment planning liaison
- Supply chain cost savings
- Loyalty program logistics
- Operational SOPs & service recovery
- Warehouse network expansion
- Inventory visibility & reporting
Key Responsibilities:
Inventory & Replenishment Planning
- Own inventory health across all eCommerce fulfillment locations, including monitoring weeks of supply, preventing stockouts, and balancing inventory across warehouses.
- Develop and maintain inventory deployment strategies, including warehouse seeding plans, safety stock levels, and regional inventory allocations.
- Partner with Planning to translate demand forecasts into production and inventory requirements.
Forecasting & End-to-End Supply Planning
- Maintain DTC forecast accuracy by reconciling forecast scenarios, Power BI reporting, production plans, and warehouse inventory needs.
- Lead inventory reviews with Planning, Manufacturing, and Logistics teams to ensure sufficient product availability for growth initiatives and seasonal demand.
Fulfillment Partner Management
- Serve as the primary operational liaison with fulfillment partners, driving issue resolution, service performance, claims management, and continuous improvement initiatives.
- Manage fulfillment center onboarding, network expansion, and warehouse launch readiness activities.
Cost Savings & Operational Excellence
- Identify, quantify, and implement supply chain cost-reduction opportunities across packaging, transportation, inventory handling, carrier, parcel management and fulfillment operations.
- Build business cases and lead implementation of operational efficiency projects
- Partner with finance business partners to track savings realization and report progress against supply chain productivity targets.
Transportation & Logistics Partnering
- Partner with logistics to coordinate inbound and outbound transportation activity.
- Partner with logistics team for resolution of any delivery exceptions and service disruptions.
Systems, Data & Reporting
- Own supply chain performance reporting and inventory visibility tools, ensuring data accuracy and actionable reporting through Power BI and operational dashboards.
- Partner with cross-functional teams to implement system enhancements supporting fulfillment, inventory management, and operational scalability.
Loyalty & Non-SKU Operations
- Manage inventory planning, procurement, and distribution of loyalty and reward, merchandise used.
- Maintain inventory levels for non-SKU fulfillment items and coordinate replenishment across the fulfillment network.
Business Continuity & Consumer Experience
- Develop and maintain operational SOPs related to weather, carrier disruptions, holiday schedules, warehouse transitions, and inventory contingency planning.
- Partner with Consumer Service, Operations, and eCommerce teams to minimize fulfillment-related customer issues and improve delivery experience.
What You Will Bring
- Ability to expertly collaborate with and influence people of different levels inside/outside the company as a team, working toward common goals and objectives.
- Advanced leadership, relationship management, project management and financial management skills
- Simultaneously manage multiple initiatives and daily operations while balancing short term vs. long term needs
- Self-starter with a strong sense of urgency and attention to detail
- Excellent verbal and written communication skills
- Experience with cold-chain fulfilment is a plus
- Bachelor’s degree in business, supply chain, operations management, or a related field
- 8+ years of relevant Supply Chain experience
What We Offer
The range for this position is: $80,000 - $125,000
At Freshpet, we offer a competitive salary and an excellent benefits package, including medical, dental and vision insurance, basic and optional life insurance, short- and long-term disability protection, flexible spending accounts, and a 401(k) plan with company match, paid parental leave, pet insurance, tuition assistance, a generous PTO plan and so much more!
Our Commitment to a Diverse Workforce:
Freshpet is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
Disclaimers
The salary range provided above is the range of the wages that we will pay for the listed position. A final determination on the wages within this range is based on a number of non-discriminatory factors, including but not limited to the required work location, previous work experience, skill set, and wage rates for comparable positions.
Freshpet is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Freshpet via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Freshpet. No fee will be paid in the event the candidate is hired by Freshpet as a result of the referral or through other means.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
Skills Required
- Bachelor’s degree in business, supply chain, operations management, or a related field
- 8+ years of relevant supply chain experience
- Advanced leadership, relationship management, project management, and financial management skills
- Ability to collaborate with and influence internal and external stakeholders
- Ability to manage multiple initiatives and daily operations while balancing short- and long-term needs
- Excellent verbal and written communication skills
- Experience with cold-chain fulfillment
What We Do
Freshpet makes fresh and all natural refrigerated dog and cat food in the U.S., and is the fastest growing pet food brand, with refrigerators in over 22,000 stores. Our mission is to bring the power of fresh food for pets everywhere in ways that are good for pets, people and the planet. At Freshpet, we're passionate about what we do because we're pet lovers, and because we believe that as a team, we are making a real difference in pets' lives. While we’ve grown to a mid-sized company, it’s our entrepreneurial roots and small-company feel that make Freshpet a thriving place to work.
