Digital Agency Operations Director (Remote)

Posted One Month Ago
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Hiring Remotely in Toronto, ON, CAN
In-Office or Remote
Senior level
Agency • Marketing Tech • SEO • Automation
The Role
Lead end-to-end operations for a digital marketing agency spanning SEO, content, web, paid media, email, social, and design. Manage functional leaders and large teams while driving KPI performance, client ROI, delivery quality, capacity planning, hiring, profitability, SOP adoption, and accountability. The role also leads workflow automation through AI agents and requires strong execution, organization, and data-driven leadership in a high-growth agency environment.
Summary Generated by Built In

About Jumpfactor
8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X.

The Role
Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence.

What You’ll Own

  • Lead 7 leaders and a team of 35

  • Drive KPI performance + client ROI

  • Capacity planning, hiring, profitability

  • Enforce SOPs, playbooks, accountability

  • Remove roadblocks, ensure delivery quality

What You Bring

  • 8+ years experience (4+ in marketing/project mgmt)

  • 4+ years managing 10+ (scaled 50–100 teams)

  • Strong across digital channels (SEO, paid, web, etc.)

  • Proven in $15M-$50M+ environments

  • Systems + KPI-driven operator

  • Strong leader, highly organized, data-driven

  • Agency experience + EOS familiarity (asset)

  • Experience leading development and strategic adoption of AI agents to automate workflows and enhance business outcomes

Not for You If

  • You avoid tough calls or accountability

  • You prefer strategy over execution ownership

  • You can’t operate in high-performance environments

Why Jumpfactor

  • 100% remote, high-performance team

  • 5X growth trajectory

  • Paid learning + development

  • High ownership and impact

Join a Winning Team
8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver.

Skills Required

  • 8+ years of professional experience
  • 4+ years of marketing or project management experience
  • 4+ years managing teams of 10 or more
  • Experience scaling teams of 50–100 employees
  • Strong knowledge across SEO, paid media, web, email, social, content, and design
  • Proven experience in $15M–$50M+ business environments
  • Systems- and KPI-driven operational leadership
  • Strong leadership, organization, and data-driven decision-making skills
  • Digital agency experience
  • EOS familiarity
  • Experience leading development and strategic adoption of AI agents for workflow automation and business outcomes
Am I A Good Fit?
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The Company
105 Employees
Year Founded: 2012

What We Do

Jumpfactor Marketing is a digital marketing agency specializing in growth for MSPs and IT-services companies. It combines digital marketing expertise with specialized MSP knowledge, delivering services spanning SEO, paid media, content, social media, website development, and automation. The company operates with more than 105 full-time professionals across North America, India, and the Philippines and uses its proprietary E4 methodology to drive measurable growth.

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