Major Investment Bank
Job DescriptionPlease send me your resume at vince@ alphait. us in case you are interested.
In case you are interested please send me the following information:-
Daily bill Rate/ Monthly salary Expectations.
Current Location
Contact Number
Email Address
Availability for telephonic interview in the next 2 weeks.
Any restrictions concerning Availability.
Notice Period
Updated Resume
A Level 2 Desktop Support Analyst is responsible for supporting
users in multiple locations. This critical role is to provide
technical expertise, remote and localized technical fault
resolution to users. To proactively identify and resolve issues
through the use of a ticketing tool and assist users on the use of
advanced features of Office and other software.
Responsibilities and key tasks
• - Remote investigation, resolution and escalation of all
Incidents affecting the users' desktop
• - Ability to diagnose and resolve software issues
• - Liaise with third-level support groups when additional
support/advice/escalation is required
• - Support the management of Major Incidents
• - Work closely with Global Service Desks to continuously
improve/promote L1 resolution
• - Support all ITIL processes, in particular the Incident
and Problem processes
QualificationsBachelor’s degree or equivalent work experience.
• In-depth and excellent support knowledge of Microsoft
Office, Internet Explorer, Lync and Windows 7.
• Excellent verbal and written communication skills.
• Fluent written / spoken English. One of the following
additional languages welcome: German, French, Italian.
Additional InformationSend me your resumes at vince@alphait. us
Pozdrawiam / With best regards,
Alpha Technologies Inc (USA)
Vince Taylor
Sr Technical Recruitment Specialist
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