Key Responsibilities:
- Deskside and remote technical support for company users.
- Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
- Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
- Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
- Support software applications.
- Set up and support new employee workstation.
- Maintain accurate documentation of incidents, assets, and resolutions.
Qualifications:
- Associate degree in Information Technology or an equivalent combination of education and experience.
- 6+ years of desktop support experience
- Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
Skills Required
- Associate degree in Information Technology or equivalent combination of education and experience
- 6+ years of desktop support experience
- Strong knowledge of Microsoft Windows operating systems
- Strong knowledge of Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint
What We Do
Helping your business reach your hiring goals The business world changes constantly. For companies to remain competitive, they need to be more nimble than ever. But identifying and hiring talent is rarely easy. That's where our team of experts come in. Our philosophy Each situation (and company) is unique. One-size-fits-all approaches will never help your business reach its full potential. Custom solutions take advantage of opportunities that your competitors can't. That's what we deliver to you. Our commitment to results When we work with you, we roll up our sleeves and become your business partner. Our success is measured by the success of your company. That's why we invest whatever resources are needed to get and keep your business on the right track. Our experience We know the challenges businesses face today. Our recruiters have years of experience in identifying and intriguing talent. Access to specialized recruiters all over the globe LaBine and Associates is a member of NPA Worldwide, 60+ year old global network of highly specialized recruiters, enabling us to partner with experts to fill your roles. NPAworldwide membership is offered on a selective basis to recruitment firms with a proven track record of both experience and success. Trust, reliability, and integrity are hallmarks of our cooperative environment. • Successful placements made in all industries and occupations on a global basis • Access to a private network of recruiter-sourced candidates on a global basis • Whether you have a specialised local role to fill or need to find talent overseas, NPAworldwide members rely on their network connections to deliver results.
