The Role
Provide onsite and remote desktop support, troubleshoot hardware/software issues, perform system reimaging, assist in data recovery, document activities, and escalate issues as needed.
Summary Generated by Built In
Job description:
- Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
- Troubleshoot and resolve hardware, software, and connectivity issues.
- Perform system reimaging, virus removal, and patch updates.
- Assist in the backup and recovery of user data and configurations.
- Document support activities and update configuration records.
- Coordinate with vendors for hardware replacement and warranty claims.
- Support software installations, user onboarding, and device configuration.
- Escalate issues to L2/L3 support teams as necessary.
Requirements
Qualifications:
- Bachelor’s degree or Associate degree in Information Technology or related field.
- 2–4 years of experience in desktop support or IT field services.
- Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.
- Strong working knowledge of Windows OS and desktop applications.
- Basic understanding of networking and system recovery procedures.
- Experience with backup software and endpoint recovery.
- Proficient in remote desktop tools and ITSM ticketing platforms.
- Excellent customer service, communication, and documentation skills.
- Can work FULLY ONSITE (Cubao)
Skills Required
- Bachelor's degree or Associate degree in Information Technology or related field
- 2-4 years of experience in desktop support or IT field services
- Certifications such as CompTIA A+, Microsoft Modern Desktop Associate
- Strong working knowledge of Windows OS and desktop applications
- Basic understanding of networking and system recovery procedures
- Experience with backup software and endpoint recovery
- Proficient in remote desktop tools and ITSM ticketing platforms
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The Company
What We Do
Your trusted business partner for IT solutions and services. Questronix has grown to be one of the largest IT solutions and service providers and systems integrator in the Philippines since 1987 that has earned awards and certificates through its focused professional team of experts
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