Position :Desktop Support Analyst
Location: Marshalltown, IA
Duration :12 + Months
Rate: $25/hr on C2C
Only local candidates as F2F interview is required
Ques: The Contractor must have a current valid driver's license in their possession during the employment timeframe. Failure to have a valid driver’s license could be cause for dismissal. Do you accept this requirement?
Complete Description:
Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment
This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC’s,
-maintain a positive outlook, be professional, and provide excellent customer service
This person select will work at the Iowa Veterans Home in Marshalltown as their primary place of duty.
Greater detail outlined in the skills matrix
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Valid driver's license
- Local candidate able to attend face-to-face interview and work on-site in Marshalltown, IA
- More than 4 years of relevant desktop support experience
- Hands-on troubleshooting experience covering desktop hardware, imaging, desk-side and remote support
- Ability to set up and install new PCs and image desktop equipment
- Experience working and resolving tickets in a ticketing system
- Ability to troubleshoot applications, printers, and connectivity issues
- Provide excellent customer service and handle difficult client situations professionally
- Mentor and support less experienced desktop staff
- Willingness to work occasional hours outside standard M-F schedule when required (not to exceed 40 hours/week)
- Two-year degree or equivalent technical study
What We Do
Ask IT Consulting Inc. is a global information technology management firm founded in 2008 and headquartered in Holtsville, NY. The company specializes in providing comprehensive technology and workforce solutions, including IT consulting, talent management, and digital services. Their expertise extends to cybersecurity, cloud computing, and IT staffing, focusing on delivering tailored, innovative, and effective solutions to meet the unique objectives of their diverse clients.
