Behavioral skills required:

• Must have good customer facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both with CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Technical skills & Experience required:

• Must have experience of using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
• Working knowledge of current and legacy hardware platforms, experience with building, configuring, replacing and troubleshooting desktop and laptop hardware components;
• Ability to replace defective parts.

Desired Educational Requirements:

• Completion of CompTIA certifications - e.g. A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications - e.g. MCP, MCITP, MCSE, etc.