DISH, an EchoStar Company

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Director, User Experience Design

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Employer Provided Salary: 175,000-250,000 Annually

Department Summary
DISH is a Fortune 200 company, with a portfolio of businesses including traditional DISH TV, Sling TV, Retail Wireless businesses including Boost, Republic, Ting, and emerging OnTech In-Home services. We are also building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Opportunity is here. We are DISH
Job Duties and Responsibilities
As we near the launch and roll-out of our 5G network, and continue to navigate the changing landscape in television, we are looking to invest in growing our consumer direct/omnichannel capabilities. This leader will be a key leader in building and enhancing this capability.
Reporting to the VP, Experience Design this leader will build and lead a team of user experience designers to build shared capabilities with focus on UX strategy, design systems, UX patterns and guidelines, content design, service design, user research, and design operations.
You will champion design-led approaches and customer-centricity and lead the digital transformation and digital acceleration of DISH's portfolio of businesses - ranging from our mature business (DISH TV), Sling TV, Retail Wireless businesses and OnTech In-Home services, among others. The leader will play a pivotal role in building digital-led technology capabilities and building the "Digital DNA" of the company.
Skills, Experience and Requirements
Key partners/relationships: Business leaders (Retail Wireless, DISH TV, Sling), IT, MarTech, Product Management, Operations leaders
Key responsibilities:

Play a key role in defining, leading, and advocating for both short and long-term UX strategies for the organization.
Build and direct a team of designers to develop, improve and maintain a premium online customer and associate experience across all DISH digital properties. Coaches and develops experienced professionals through training, establishing objectives, communicating, and delivering constructive feedback.
Collaborate with Product Management, IT/Engineering, Creative, Marketing, and other director-level stakeholders to align on omni-channel priorities.
Foster a culture of design thinking, continuous learning, and constructive design critique.
Work closely with UX Research to incorporate the customer's voice into the digital experiences across all DISH brands.
Drive organizational structures, processes, and change management plans to meet the organization's needs.
Lead the effort to evolve UX patterns, standards, and guidelines for the UX organization.
Attract, develop, and retain top UX talent.
Regularly present strategies, plans, and updates to all levels of the organization, including executive leadership.
Develop roadmap strategy, vision, business benefits, and prioritization of goals for XD initiatives.
Ensure alignment on priorities and direction by collaborating with other groups, stakeholders, and leaders.
Take ownership of features and services throughout the product lifecycle for our cross-channel customer experiences.
Promote the practice of good documentation for requirements, use cases, information architecture, taxonomies, creative adaptations, and third-party integrations to increase digital agility and build institutional memory within systems, processes and accurate technical writing and diagramming.
Monitor and identify customer needs, stay up-to-date on industry standards/trends, and respond by making adjustments to user experience and product roadmaps.

Key success factors:

5+ years' in building and leading world-class user experience design organizations and demonstrated discipline leadership at senior levels in the organization.
10+ years' experience designing and delivering products in a cross functional team environment.
Demonstrated success in both enterprise, design agency and more nimble/startup cultures.
Diplomatic, relationship building and ability to influence people over whom you might not have direct authority.
Great design sense and customer empathy.
Demonstrated ability to attract, inspire and grow world-class experience design talent.
Executive presence and commercial acumen.
Familiarity with a range of D2C platforms and solutions.
Grit, a sense of adventure, and a willingness to learn and explore.

Salary Range
Compensation: $175,000.00/Year - $250,000.00/Year
Compensation and Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website .
Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.

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Tosha Zeitlin

IT VP of Program Management Office, DISH Network

BUILDING THE FUTURE

Strengthening support systems to drive innovation

“There isn’t an area of the company where IT does not play a role,” Zeitlin said. “Our partnership becomes the glue that pulls it all together.” She oversees the business partnership, finance and accounting, vendor management, project management and quality assurance teams, which coordinate to help shape DISH’s future. “We support everything from onboarding new team members to implementing new wireless systems.” To effectively provide support, Zeitlin’s team uses tools such as ServiceNow Project Portfolio Manager, Rally and Smartsheet.

The world is watching us and it is an extremely exciting time to not only be part of DISH’s journey but to be integral in its success.

Dr. Mukaddim Pathan

Director of Enterprise Architecture, Technology Strategy and Engineering Practices, DISH Technologies

WORLD CLASS ENGINEERING IMPACT

Making innovative contributions that evolve an industry

Pathan oversees the architecture direction, best practices and engineering deliverables at DISH Technologies (DT). As the engineering arm for DISH, the DT team works on technologies such as blockchain, streaming, hardware engineering and immersive media experiences for DISH’s PayTV services. “The most exciting aspect at DT is the ability to create impactful contributions for the industry by developing web-scale applications and differentiated experiences,” Pathan said. “Each team member is regularly encouraged to work on innovative ideas and technologies, patenting them in the process.”

We are developing capabilities on the blockchain to provide differentiated experiences to our customers, and the impact of this project is readily visible and quantifiable.

Brian Mengwasser

Vice President, Head of MarketPlace & App Design, DISH Wireless

EXPLORING NEW POSSIBILITIES

Leading the way with cloud-native networks

DISH Wireless is evolving the way the world communicates by leveraging cloud-native networks. “What attracted me to DISH was the ambitious nature of what we’re trying to do here,” said Mengwasser. “It’s the most complicated cloud project in history.” The team works with enterprise customers to innovate their operations, whether that entails implementing connected concierge services for travelers or managing a fleet of intelligent vehicles.

There’s a lot that we can do with the opportunity in front of us.

What are DISH, an EchoStar Company Perks + Benefits

DISH, an EchoStar Company Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Culture

Volunteer in local community

DISH Cares is our corporate citizenship program that provides opportunities for our employees to grow while promoting community engagement and development through sustainable business practices.

Partners with nonprofits

Through our corporate social responsibility program, DISH partners with a number of non-profits local to the community such as Children's Hospital Colorado and Food Bank of the Rockies.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

4-day work week

Our in-home technicians, sales account executives, and manufacturing teams work a flexible 4-day work week.

Employee resource groups

Employee-led culture committees

Quarterly engagement surveys

In-person all-hands meetings

DISH hosts in-person all-hands meetings at one of our main headquarters in the beautiful Denver-Metro area.

In-person revenue kickoff

Employee awards

Flexible work schedule

DISH offers the flexibility of core hours to start at 9 and end as needed for your day.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Mandated unconscious bias training

All team members are provided training as part of their onboarding experience through our online training platform. Leaders are given an enhanced, in-person training around unconscious bias.

Diversity employee resource groups

DISH currently has 8 Employee Resource Groups that provide platforms for employees to come together, share common interests and make important connections, both in and out of work.

Hiring practices that promote diversity

Our organization also has a full time Diversity Recruiting Program Manager, responsible for building strategic hiring channels and sourcing tactics that target underrepresented communities.

Diversity recruitment program

Health Insurance + Wellness

Flexible Spending Account (FSA)

DISH's Flexible Spending Account (FSA) allows team members to contribute pre-tax dollars to pay for qualified expenses during the benefit plan year up to $3,050.

Disability insurance

DISH offers Company-paid Short-Term Disability (STD), which pays 60% of your weekly salary directly to you for up to 13 weeks if you are sick or injured and unable to work.

Dental insurance

DISH offers a variety of dental plans to meet your needs.

Vision insurance

DISH Vision benefits are offered through VSP Vision Care (VSP). We offer two different plans, the Exam Plus Plan and the Enhanced Vision Plan. Both plans include annual exams and coverage for eyewear

Health insurance

DISH medical plan (DMP) offers comprehensive coverage with a wide network of medical professionals to support you and your family.

Life insurance

DISH provides team members with the opportunity to purchase Life insurance for yourself, your spouse and your dependents through The Hartford.

Mental health benefits

DISH offers an Employee Assistance Program (EAP) to all DISH employees and their household members for five free counseling sessions at no cost to team members.

Transgender health care benefits

Financial & Retirement

401(K)

DISH automatically enrolls you in our attractive 401(k) plan, investing in the most appropriate fund based on your age. You make change your contribution amount or investment election at any time.

401(K) matching

DISH offers a company match equal to 50% of your contribution up to $2,500 per year. We also offer profit-sharing contributions.

Company equity

For the 24th year in a row, DISH has offered profit-sharing in addition to the company 401k match, including vesting over a five-year period.

Employee stock purchase plan

DISH allows qualified team members to purchase DISH Network Class A Common Stock at a 15% discount to fair market value.

Performance bonus

Sales account executives receive uncapped commissions and incentives like cash rewards to all-expense paid vacations. Technicians receive award perks to spend through the Merchandise Marketplace.

Pay transparency

Child Care & Parental Leave

Family medical leave

Return-to-work program post parental leave

Company sponsored family events

DISH has company-sponsored family events throughout the year, including Oktoberfest, Riverfront Festival, Halloween, and more!

Vacation + Time Off

Generous PTO

DISH offers 2 weeks of paid time off for team members (3 weeks including PPT) and up to 5 weeks off for tenured team members of five years or longer.

Paid sick days

DISH offers 40 hours (or more depending on state) of paid protected time in addition to paid time off.

Flexible time off

Hardship benefits

Team members can take an unpaid 30-day leave of absence.

Office Perks

Free snacks and drinks

Free snacks and drinks are available depending on department.

Company-sponsored happy hours

DISH is a work-hard, play-hard culture with weekly happy hours depending on location and even an open tap at our downtown Denver location.

Onsite office parking

Relocation assistance

Meditation space

Mother's room

Professional Development

Job training & conferences

DISH offers training across the organization, whether in leadership development through our world-class LEAD team, or in sales, customer service, technicians and more.

Tuition reimbursement

DISH offers tuition reimbursement of up to $2,000 for hourly full-time employees and $5,000 for salaried full-time employees per calendar year.

Lunch and learns

DISH often has Lunch and Learns based on departments or learning from cross-functional leadership team.

Promote from within

Mentorship program

DISH has a mentorship program for all team members hosted through our Employee Resource Groups!

Continuing education stipend

Team members receive up to $5,000 per year in tuition reimbursement for job-related courses or degree programs.

Continuing education available during work hours

DISH team members have access to LinkedIn learnings for free as well as access to our world-class LEAD team for leadership development.

Customized development tracks

Paid industry certifications

Personal development training

Virtual coaching services

Additional Perks + Benefits

DISH offers free and discounted services from our brands, including free DISH TV, discounted Sling, discounted Boost Mobile and Boost Infinite phone plans, and discounted smart service equipment like Google Home and Ring.

View full list of perks + benefits

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