Deposit Operations Representative I

Deposit Operations Representative

Are you currently working in retail banking and curious about what happens behind the scenes after a customer transaction is completed? Do you enjoy solving problems, supporting teammates, and ensuring accuracy in every detail? If so, Harford Bank has an exciting opportunity for you to expand your banking knowledge and build valuable operational expertise.

As a Deposit Operations Representative, you'll play a critical role in supporting the daily functions that keep the bank running smoothly. You'll work closely with branch personnel, customer-facing teams, and customers while gaining hands-on experience with payments processing, account maintenance, electronic banking services, fraud detection, and regulatory compliance.

Why Join Harford Bank?

• Gain exposure to a wide range of banking operations and payment systems
• Collaborate with experienced banking professionals across multiple departments
• Build a strong foundation for career growth within banking operations and financial services
• Make a meaningful impact by supporting both internal teams and customers

Key Responsibilities

• Embody and support Harford Bank's mission, vision, and core values in all interactions.
• Deliver exceptional customer service by responding promptly and professionally to inquiries received by phone, mail, online banking, and other communication channels.
• Investigate, resolve, or escalate issues that may impact customers, operations, or regulatory compliance.
• Serve as a knowledgeable resource for branch and operational team members by providing guidance and support.
• Develop expertise in payment processing systems,(Checks, Debit card transactions, and Cash settlements)
• Maintain and organize electronic records and imaging systems for account documentation.
• Monitor account activity and identify suspicious or potentially fraudulent transactions.
• Review, correct, and process daily exception items to ensure accuracy and timeliness.
• Support online banking and debit card administration, including profile maintenance and customer assistance.
• Process account maintenance requests.
• Assist customers and employees with digital banking support, including password resets and application access issues.
• Reconcile assigned general ledger accounts and support balancing activities.
• Perform additional operational duties as assigned.

What We're Looking For

• Previous experience in retail banking, teller operations, customer service, or financial services preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with banking systems and Microsoft Office applications.
• Commitment to delivering outstanding customer service and maintaining confidentiality.

Career Path Opportunity

This position is ideal for individuals looking to transition from a customer-facing banking role into bank operations. If you're interested in understanding how deposits, payments, electronic transactions, and account services are processed behind the scenes, this role offers an excellent opportunity to broaden your banking knowledge and advance your career.

Join Harford Bank and become part of the team that keeps banking operations running efficiently, accurately, and securely every day.

• High school or equivalent; college business courses beneficial
• Minimum of one year experience working in a call center service environment or a minimum of one year working in a banking environment, either in operations or retail.
• Exceptional customer service skills required.
• Superior level of detail orientation and ability to multitask.
• Computer skills to include Microsoft excel and word and the aptitude to work within multiple systems.
• Exceptional understanding and demonstration of listening skills and problem-solving abilities.
• Self-starter, mindful of deadlines and follow through.
• Strong interpersonal skills.
• Strong verbal and written communication skills to include phone, email, and professionally written correspondence with customers, vendors, and institutions.

Harford Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Protected Veteran status, and sexual orientation/gender identity.