When We First is the first dating app designed by an experienced matchmaking executive. We uniquely combine a dating app with a high-end matchmaking service, helping clients foster meaningful relationships with the perfect blend of advanced technology and expert human interaction.
WHY JOIN US?
At When We First, you will be at the forefront of innovation in the dating industry. As a brand-new, female-founded company with over 14 years of experience in the dating industry and 20 years in tech and wellness, our executive team is passionate about blending human interaction with technology. You’ll work alongside dedicated professionals helping people form meaningful connections, all while enjoying the flexibility of a fully remote position. Join us in shaping the future of matchmaking!
The When We First Dating Expert is an experienced, self-sufficient sales professional comfortable working with high-end clients in a dynamic, team-oriented environment. In this remote role, you will work alongside a team of sales reps, profile reviewers, and matchmakers, occasionally stepping into the review of profile reviewers or matchmaking coaches during our launch phase. This role is an all-encompassing dating expert to help drive revenue, scale our customer base, and build our brand.
KEY RESPONSIBILITIES
- Conduct sales interviews with potential clients and meet personal sales targets.
- Collaborate with the executive team to establish bi-weekly and monthly sales targets for growth and scaling.
- Adhere to When We First’s policies, procedures, training guidelines, scripts, mission, vision, and values.
- Communicate with When We First customers via phone, email, or text for sales inquiries or customer service escalations, ensuring quality assurance.
- Help coordinate or attend launch/recruiting events in your region as needed.
- Manage and update client profiles in Salesforce, Segment, and the in-app system (training provided).
- Monitor sales calls and log all client interactions, ensuring seamless CRM updates.
- May assist in recruiting “matches” to support the matchmaking team during the launch phase, as well as coaching and profile reviews.
QUALIFICATIONS
- At least five years of proven success in sales, ideally within the dating industry. Matchmaking experience is a plus.
- A proven track record of working successfully with high-end clients in the matchmaking industry.
- Strong client service background and ability to create and maintain a positive team environment.
- Experience working in both face-to-face and remote environments.
- Excellent interpersonal, communication, and conflict resolution skills.
- Proficiency with CRM systems (especially Salesforce), Outlook, and softphone technology, with a willingness to learn new systems.
- Ability to multitask and manage client and team relationships in a fast-paced, tech-driven environment.
- Organized, detail-oriented, and thorough in documenting interactions.
- Demonstrated leadership competency and the ability to continuously improve professional skills through self-education, training, and webinars.
COMPENSATION
Base salary is commensurate with experience. Total compensation includes base plus commissions/incentives.
Total compensation $75k-$175k.
Skills Required
- At least five years of proven success in sales
- Proven success working with high-end clients in the matchmaking industry
- Strong client service background
- Ability to create and maintain a positive team environment
- Experience working in face-to-face and remote environments
- Excellent interpersonal, communication, and conflict resolution skills
- Proficiency with CRM systems, especially Salesforce
- Proficiency with Outlook and softphone technology
- Willingness to learn new systems
- Ability to multitask and manage client and team relationships in a fast-paced, technology-driven environment
- Organized, detail-oriented, and thorough documentation of interactions
- Demonstrated leadership competency
- Ability to continuously improve professional skills through self-education, training, and webinars
- Matchmaking experience
What We Do
When We First is a hybrid matchmaking platform that combines curated introductions, professional human matchmakers, and a companion dating app powered by Luna, an AI trained on real-world matchmaking expertise. The company offers personalized dating support, including profile reviews, coaching, virtual matchmaking, concierge services, and full-service matchmaking with guided introductions. Its mission is to make technology support meaningful relationships rather than replace human connection.
