Senior Data Scientist, Conversation Experience

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Sr. Data Scientist, Conversation Experience

In this two part blog “The future (of Employee Experience) is Converational” (Part 1 — Understanding the language barrier between people and machines, Part 2 — How machines learned the secrets of language, Jing Chen, the engineering leader for conversation engine, discusses a vision for the future of employee experience using Conversational AI.  As a Sr. Data Scientist at Moveworks, you will be a member of our Core Data Science team rolling under Data Science and Engineering (DSE) org and will collaborate with the conversation engineering team to measure and improve user-bot conversation experience to scale the impact of our core product. 

The ideal candidate will have a strong background as a data scientist working on NLU and traditional machine learning systems, have strong technical and analytical skills, and have experience working with massive amounts of data.  

We expect you will wear multiple hats on this role: data enthusiast, influencer, effective communicator, product expert, and a team player.  You will collaborate closely with ML engineers, data engineers, data scientists, and product managers. 

This is a dynamic role that is rapidly evolving and you are ready to apply your experience and passion to seize the opportunities.

Who we are:

Moveworks is redefining how companies support their employees with an AI platform that resolves their problems at work — instantly and autonomously. Included on the prestigious Forbes AI 50 list and named a leader in The Forrester New Wave, Moveworks uses advanced natural language understanding (NLU) to resolve support issues, straight on collaboration hubs like Slack and Microsoft Teams. 

We're doing this for IT today, and for the entire enterprise in the near future. This is a unique chance to join the team at an early stage as a key player in our growth strategy. If that sounds like fun, we can’t wait to start this journey together.

What will you do:

  • Be a strategic partner for ML engineering, product, design, and data teams
  • Apply your strong analytical skills to gain deep insights into the data and ML model performance, present your analysis and recommendations to various stakeholders and help guide cross-functional partnerships
  • Influence the roadmap and decisions made by the ML team through presentation of data-based recommendations, and clearly communicate the state of the user-bot conversation experience and A/B experiment results 
  • Develop high impact data artifacts including dashboards, reports, and analytical tools to track conversation performance 
  • Collaborate with data and analytics engineers to build scalable data pipelines and clean datasets to support key business metrics

Who you are:

  • You have advanced degree in Math/Statistics, Engineering, Physics, Computer Science, Economics, or equivalent practical experience
  • You have 7+ years of experience solving real-world problems using quantitative approaches and machine learning; Conversational systems experience is a plus 
  • You have expertise in SQL, programming skills (e.g. Python), visualization, data modeling, ETL, and the data warehousing concepts
  • You have familiarity with AWS, JSON, Github, Jupyter Notebooks
  • You are enthusiastic about innovating in a fast-paced cross-functional team
  • You understand the importance of identifying and pursuing the most impactful analysis opportunities and you seek to maximize your own impact
  • You are comfortable with ambiguity and able to thrive with minimal oversight and process
  • You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholder and build meaningful relationships
  • You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Moveworks

How would you describe the company’s work-life balance?

We have started with an ethos of empowerment and ownership, and this applies to how employees manage their schedules and workload as well. This is a place where you set your boundaries and personal life needs, and your team respects and empowers you to do so.

Celeste

Technical Recruiter

How do you collaborate with other teams in the company?

Every Movester is readily available via collaboration tools to ensure that teams can effectively work together. We have weekly company syncs with updates from each department to provide a space for centralized communication. My personal favorite, we have whole-company trips to allow employees to strengthen cross-team bonds in a fun environment!

Cherie

Software Engineer

How has your career grown since starting at the company?

Moveworks strikes a great balance between individual and company goals. ‘Do the best work of your career’ is a principle that largely influences it’s culture. From Day 1, my manager has put a strong emphasis on choosing projects that align with my interests while constantly identifying areas for growth that push me to be the best version of myself.

Saloni

UX Designer

How do your team's ideas influence the company's direction?

There’s no shortage of passionate ideas at a startup, but bringing an idea to fruition fast needs deep critical conversations to validate different viewpoints. Conversation Engine sits in the center of our product, connects ML and system engineering, addresses technology gaps creatively, sharpens our marketing message and equips our sales team.

Jing

Technical Lead

What projects are you most excited about?

The project I’m most excited about is the continued growth of the SDR team and how invested the company is in our success. Understanding our current roadmap and how everyone is looking for us to scale it gets me excited to think about where we could be in the next 6 months.

Freddy

Senior Sales Development Representatitve

What are Moveworks Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Moveworks hosts company outings Semi-annually.
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees free on-site parking.
Professional Development Benefits
Lunch and learns
Moveworks hosts lunch and learn meetings weekly.
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