JOB SUMMARY
Responsible for gathering data from various systems and sources to perform operational and performance analysis, trending, forecasting, and business impact. Review data, programs and initiatives that support and enhance the Company's commitment to customers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience. Perform analysis and trending of key performance indicators to identify opportunities for performance improvement and to assist in the budgeting and forecasting process. Provides operational analytical support for operational management. Compare actual and target performance metrics and identify performance trends. Monitor and review reports and records of activities to ensure progress is being accomplished toward specified objectives and recommend changes in methodology as required to attain business objectives. Make recommendations based on data for process improvement and strategic business decision making. Create reports and data driven presentations with impact - identify trends and occurrences in data and translate findings into various mediums including text, charts, graphs, displays, tables. Investigate and perform root cause analysis of complex nature. Develop and provide ad hoc reports and compile executive level reporting as required by management. Individual will work with cross-functional departments.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Ability to analyze key performance indicators/metrics Ability to communicate orally and in writing in a clear and straightforward manner Ability to present complex data to cross functional audiences in an easy to understand manner Ability to manage multiple projects Ability to prioritize and organize effectively Ability to make decisions and solve problems while working under pressure Ability to maintain confidentiality Ability to use personal computer and Microsoft Office applications (Excel required, PowerPoint preferred) Proficiency in data analysis, report creation
Required Education
Bachelor's degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience
Required Related Work Experience and Number of Years
Quantitative or operational analysis experience - 3+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of key performance indicators Knowledge of cable television products and services
Preferred Education
Preferred Related Work Experience and Number of Years
WORKING CONDITIONS
Office environment
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Mental Requirements
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability BDA300 323953 323953BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $65,300.00 to $104,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.