Business Systems Analyst
Who We Are
Verkada is the leading physical security platform to protect people, assets and privacy. Designed with simplicity in mind, Verkada’s five product lines - video security cameras, access control, environmental sensors, alarms and visitor management - provide seamless visibility through an integrated secure cloud-based software platform. Over 8,700 organizations worldwide trust Verkada as their physical security layer for easier management, frictionless scalability and cutting-edge innovation.
Overview
Verkada is seeking a Business Systems Analyst to support our growing Operations team. This position will work with our Systems Development team on new projects to improve customer experience and data integrity across the organization, and with our Sales Strategy and Operations team to design simplified, elegant robust page layouts, maintain existing features, and drive workflow improvements for the sales team. Our Sales Strategy and Operations team is a lean, creative, highly analytical, fast-paced, entrepreneurial group with a strong passion for solving problems and implementing scalable systems.
Responsibilities
- Prioritize and cultivate a positive user experience and an intuitive and streamlined Salesforce environment for the sales organization.
- Maintain user roles, security, profiles, fields, page layouts, and sales rosters.
- Assist in monitoring data quality and integrity. Execute data migration and data quality projects.
- Take initiative to improve support processes, decrease delivery time, and improve customer satisfaction.
- Automate manual processes and increase self-service capabilities.
- Collaborate with internal teams to understand user experience and business objectives of operational processes.
Requirements
- A customer-obsessed mindset, and a passion for helping others perform at their best
- An understanding of relational database architecture and standard CRM system structure.
- 1+ years experience administering a large and/or rapidly growing Salesforce organization.
- Experience working with large-scale, complex datasets.
- Solid understanding in business analysis including intermediate Excel skills
- Experience developing and improving operational processes to drive business efficiencies.
- Ability to build effective partnerships with business owners and technical partners.
- UI/UX design experience, and a passion for streamlining workflows.
Perks & Benefits
- Generous company paid medical, dental & vision insurance coverage
- Unlimited paid time off & 11 companywide paid holidays
- Wellness allowance
- Commuter benefits
- Healthy lunches and dinners provided daily
- Paid parental leave policy & fertility benefits
Verkada is an equal opportunity employer. We strive to be a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is support for members and allies of our internal communities like Women at Verkada, Pride at Verkada, Multicultural at Verkada and Parents at Verkada.
Verkada requires the successful completion of a background check, including a criminal record check, as a condition of employment.