Job Description
About the team:
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting, and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. The FIS Americas Banking and Digital Consulting team provides project based services to help our banking customers create their unique service solutions. You will be working with a team of highly skilled consultants providing innovate solutions utilizing a variety of FIS products and services.
What you will be doing:
You will play a key role in helping our consulting business operationally improve. You will be the primary point person to measure the success of our consulting business and to identify, recommend and implement operational improvements. You will be working with both the management team and individual consultants to enhance the effectiveness of our project reporting, time reporting, financial forecasting, and talent acquisition; all critically important to the effectiveness of our business. Additionally, you will:

• Provide monthly financial summaries and lead discussions regarding significant events impacting the financials
• Drive improvements and standardization to our resource forecasting to help practice managers have the right skillset, for the right client opportunity, at the right time
• Help improve our recruiting and hiring practice for both permanent and contract resources to attract and retain key resources
• Develop how-tos for the management team to assist in consistency of common management tasks
• Provide regular communication to the broader team of important changes and events
• Manage our disaster recovery planning, preparedness, and reporting
• Manage our client satisfaction survey process and provide input on ways to improve customer loyalty
• Travel 5% to 10% (or as needed).

What you bring:
You will bring the following key skills and experience to help us succeed:

• Business Degree in Administration, Accounting, or Project Management
• Financial forecasting experience with an emphasis on the services industry
• Proven process automation and improvement experience within large organizations
• Experience with one or more systems development life cycles (waterfall, lean, iterative, agile) and understanding of successful testing approaches
• Advanced knowledge of the tools, techniques and principles used in business process development, documentation, and re-engineering
• Excellent verbal and written communication for technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent training/presentation skills to educate the organization on new or updated processes

Added bonus if you have:

• Experience working within a revenue generating consulting organization
• Broad knowledge of FIS' products and services, business practices and processes
• Project management or business analysis certifications

What we offer you:

• Working with an experienced professional services organization with a history of delivering successful solutions
• Competitive salary and excellent benefits
• A work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow in your career

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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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