Business Analyst (Marketplace)

| Chicago, IL
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About Sittercity

Sittercity’s mission is to make child care finally work. We pioneered tech enabled child care in 2001, and we connect millions of parents with babysitters and nannies every year. Recently recognized as a 2018 Chicago Innovation Award winner, we are building a platform that is radically simplifying the way we find, book and pay for trusted care. Headquartered in Chicago, we serve families and caregivers nationwide.

About the Role

As a Business Analyst working with our Marketplace Squad, you will be instrumental in helping Sittercity achieve its mission to make child care finally work. You will join our analytics organization (a part of the finance team), which powers data-driven decision making throughout Sittercity. In this role, you will work closely with our business teams to shape strategy and help the marketplace work for parents and sitters.

In this role, you can expect to:

  • Investigate business questions and provide teams with actionable insights that drive value
  • Maintain and augment our data model and Looker instance to enable company-wide data literacy
  • Communicate with executives and key stakeholders through presentations, well-designed data visualizations and interactive dashboards
  • Define testing frameworks and success criteria to quantify performance and inform strategy
  • Build unit-economic models for a marketplace business including retention, cohort forecasting, and customer segmentation
  • Partner with Product and Engineering to improve tracking within our applications, allowing for better visibility into customer behavior

Prerequisites:

  • Analytically minded, focused on the business implications of data
  • Experience presenting technical concepts to non-technical audiences
  • Proficiency in SQL and familiarity with relational databases
  • Advanced Excel skills
  • Bachelor’s Degree or equivalent experience

Preferred Qualifications:

  • 1+ years of experience in a data-driven field (consulting, digital advertising, eCommerce etc.)
  • Familiarity with scripting languages that support data manipulation (Python preferred)
  • Experience creating data visualizations and interactive dashboards (Looker preferred)
  • Experience designing and measuring A/B tests in a product or marketing capacity
  • Experience using raw event data in analysis

Benefits and Perks

  • Company events, social outings, and volunteer opportunities
  • Generous paid time off policy, including sick and holiday
  • Industry-leading parental leave
  • Tuition assistance, college coach, and enhanced family support
  • Great benefits package, including health, dental, vision, disability, life, and 401(k) matching
  • Sittercity membership, back up child/adult/elder care, and childcare center discounts

Sittercity is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • GraphQLLanguages
    • Vue.jsLanguages
    • RabbitMQLanguages
    • Ruby on RailsFrameworks
    • RxSwiftFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • airfocus, figma, zeplin, survey monkey and userzoom Design
    • ClubhouseManagement
    • WordpressCMS
    • BrazeCRM
    • GSuiteEmail

An Insider's view of Sittercity

What are some social events your company does?

During the work day, break time can equal Mario Kart, coffee runs or ping pong. After work, we have had fun activities including Trivia Night and happy hour. For food lovers, we've had potlucks, a chili cook off, and cookie contest!

Josh

Director of Customer Success

What does your typical day look like?

Analytics is core to what we're building here. By leveraging data from social networks, family demographics, and existing users, we're creating a smarter matching experience for families and sitters. My team is making these data sources accessible to every team member, so we can make smarter business decisions and improve the user experience.

Micheal

Director of Analytics

How does the company support your career growth?

Sittercity has allowed me to take on different projects and claim ownership in order to grow. They've supported my career decisions, like moving from operations to customer success. Every project I do matters and contributes to our overall success. Not only has Sittercity helped my career growth, they've helped me grow outside of work as well.

Justine

Trust and Safety Specialist

How do you make yourself accessible to the rest of the team?

The problem we're working to solve requires a "go slow, to go fast" approach. Our team, myself included, works hand in hand to make sure we're building smartly and collaboratively. I believe in daily stand-ups, regular 1:1s and maintaining an open door policy with the entire team.

Shane

Head of Technology

What are some social events your company does?

We’re a pretty social group who appreciates a healthy balance of virtual and in-person events! From drag bingo, trivia, happy hours, and to hosting our first Pride Picnic in June 2021. My personal favorite, though, is Sittercity Karaoke Night. The Sittercity Team loves the social time we spend together giving back to communities.

Vaughn-Shane

Executive Assistant

What are Sittercity Perks + Benefits

Culture
Volunteer in local community
We volunteer with several local organizations that align with our work; a few are Cradles to Crayons, Chicago Youth Centers, and Connections for Abused Women and their Children (CAWC)
Friends outside of work
Eat lunch together
Intracompany committees
Sittercity has a passionate Diversity, Equity, and Inclusion Committee as well as a traditional Culture Committee to help manage both virtual and in-person events.
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
From day one, we promote coming to work however you feel comfortable and that best represents who you are. For some folks, that's business casual, and for others, it's jeans and a t-shirt.
Commuter Benefits
Company Outings
We are passionate about supporting both virtual and in-person events (when possible). This ranges from company picnics, happy hours, and karaoke nights to virtual Drag Bingo, trivia, and game nights!
Some Meals Provided
We provide a credit to order food for synchronous Team Lunches every Wednesday.
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
We have monthly Lunch & Learns that are open to everyone on the team. They range from bringing in an expert in the field to showcasing some of our team's awesome talent and expertise.
Promote from within
Time allotted for learning

Additional Perks + Benefits

What highlights our perks and culture at Sittercity is that we have a genuine interest in our team on a holistic level. Whether through their development at Sittercity or interests outside of work, we make sure to support them through it all. Taking time for a few classes? Awesome, we'll make sure to support the need for some extra time. Do you have to take the kids to their dance recital or karate lessons? That is so cool (but, really, let us know if we can come and cheer on your kiddos). In need of a mental health day? Absolutely take the time that you need! This is a judgment-free zone. Your Sittercity Fam will be ready to support and cheer you on so you can come to work as the best version of yourself, bringing your strongest work and passion to the team.

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