The Role
Leads Helcim’s Data Platform team, owning data engineering standards, platform architecture, roadmap, production pipelines, warehouse infrastructure, governance, observability, and incident response. The role oversees scalable ELT and real-time systems, self-service analytics, data products, MLOps, AI gateway infrastructure, and agentic workflows. It requires balancing business delivery, operational excellence, privacy, security, and PCI-DSS compliance while coaching engineers and partnering with leadership, risk, auditors, and compliance teams.
Summary Generated by Built In
Helcim is searching for a Data Platform Manager to lead the team that builds and runs the data platform behind our mission to become the world’s most loved payments company.
As the Data Platform Manager within Helcim’s data centre of excellence, you will lead a team of Data Platform Developers (aka data engineers ;)) whose work has real impact across the business. The platform your team builds and runs processes money, manages risk, and puts AI to work for teams across Helcim, so its quality shows up directly in how Helcim performs.
Your team already builds with AI-assisted and agentic workflows. You will keep that momentum and set the standard for how it scales safely. Collaborating cross-functionally, you will set the platform’s direction, define its roadmap, and hold the bar on scalability, performance, and quality. You are an experienced data leader who thrives on real-world problems and builds resilient, scalable systems that last. You keep your team delivering for the business while protecting the long-term health of the platform.
Are You Our Next Builder? 🛠️
Qualifications & Experience
Key Competencies
Bonus Points
The Role: What You’ll Own 🔑
Benefits
Helcim was founded with a mission at heart: to be the world’s most loved payment system. From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.
At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more in our culture book; The Way of the Helcim.
The Helcim Culture: How We Work
The Perks: Why You’ll Love It Here 🎁
As the Data Platform Manager within Helcim’s data centre of excellence, you will lead a team of Data Platform Developers (aka data engineers ;)) whose work has real impact across the business. The platform your team builds and runs processes money, manages risk, and puts AI to work for teams across Helcim, so its quality shows up directly in how Helcim performs.
Your team already builds with AI-assisted and agentic workflows. You will keep that momentum and set the standard for how it scales safely. Collaborating cross-functionally, you will set the platform’s direction, define its roadmap, and hold the bar on scalability, performance, and quality. You are an experienced data leader who thrives on real-world problems and builds resilient, scalable systems that last. You keep your team delivering for the business while protecting the long-term health of the platform.
Are You Our Next Builder? 🛠️
Qualifications & Experience
- 7+ years of experience in data engineering, analytics engineering, software engineering, or a similar role, with 2+ years leading a team.
- A proven record of leading teams that balance business delivery with operational excellence.
- Strong experience designing, building, and running production-grade data pipelines and platform infrastructure.
- Experience deploying data products, ML models, or AI capabilities into production.
- Experience working cross-functionally with technical and non-technical stakeholders and leading complex technical projects from discovery through delivery.
- Strong understanding of analytics engineering (data modeling, version control, testing, CI/CD, documentation), data warehousing, ELT, and data governance.
- Proficiency in SQL and Python, or related languages.
- Working knowledge of how AI agents and LLM applications consume data: tool interfaces, MCP, semantic layers, and access controls.
- Hands-on use of AI coding tools (such as Claude Code or Cursor) in your own engineering workflow.
Key Competencies
- You turn vague, complex data problems into clear milestones and execution plans.
- You make sound trade-offs and find platform risks, technical debt, and governance gaps before they scale.
- You multiply your team through coaching, code review, and clear documentation.
- You set guardrails for AI use. You know where agents speed the team up and where human review is non-negotiable in a regulated payments environment.
- You drive buy-in for platform roadmaps across leadership, risk, and compliance.
Bonus Points
- Our stack: BigQuery on Google Cloud Platform, dbt, and Airflow, with SQL and Python as our core languages.
- Agentic tooling: experience building agentic workflows, IDE specs and skills that automate pipeline development, or MCP servers that expose governed data to agents.
- Containers: hands-on Docker or Kubernetes for deploying and managing data applications and MLOps workflows.
- Streaming and observability: Kafka or similar streaming platforms, and observability tools such as Datadog.
- Self-service analytics: Metabase or other business intelligence applications.
- Domain: experience supporting risk, fraud, or ML use cases in payments or fintech.
The Role: What You’ll Own 🔑
- Lead and grow the Data Platform team, setting standards for design, code review, documentation, and delivery.
- Set the technical direction and roadmap for the platform: prioritize against business and risk needs, make architecture trade-offs, and represent those decisions to leadership, auditors, and compliance.
- Own the platform end to end: ELT and real-time pipelines, the warehouse, and self-service access to gold-standard data, with the monitoring and incident response that keep it reliable.
- Run the production systems within Data’s domain that the business depends on, including risk management and the systems that process money and feed our ad platforms.
- Build data products, services, and agents that put Helcim’s data to work across the company.
- Advance MLOps and AI Gateway infrastructure for production models, and extend agentic engineering practices across the team.
- Automate data governance for quality, privacy, and security, aligned with PCI-DSS and privacy requirements, including controls on how agents access data.
Benefits
Helcim was founded with a mission at heart: to be the world’s most loved payment system. From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.
At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more in our culture book; The Way of the Helcim.
The Helcim Culture: How We Work
- We Are Builders: We don't wait for solutions; we create them.
- The Harder Path: We choose what’s difficult because it’s more rewarding.
- Creating Trust: We earn it every day by being our best selves.
- Company of Many: We’re a collective force. Great teams do great things.
The Perks: Why You’ll Love It Here 🎁
- Ownership: Every single team member gets Stock Options. You own a piece of what you build! 📈
- Health First: Comprehensive benefits + a Health Spending Account (HSA) starting on Day 1. 🦷
- Flexibility: Hybrid life! We’re in-office Mon/Wed/Fri and remote Tue/Thu. 🏠
- Family Support: Top-ups for maternity leave and "bonding breaks." 👶
- Rest & Recharge: Paid vacation + a full company break in December. ❄️
- Growth: $500 annual training budget to keep your skills sharp. 📚
Skills Required
- 7+ years of experience in data engineering, analytics engineering, software engineering, or a similar role
- 2+ years of experience leading a team
- Proven record of leading teams that balance business delivery with operational excellence
- Strong experience designing, building, and running production-grade data pipelines and platform infrastructure
- Experience deploying data products, machine learning models, or artificial intelligence capabilities into production
- Experience working cross-functionally with technical and non-technical stakeholders and leading complex technical projects from discovery through delivery
- Strong understanding of analytics engineering, including data modeling, version control, testing, continuous integration and continuous delivery, documentation, data warehousing, ELT, and data governance
- Proficiency in SQL and Python or related programming languages
- Working knowledge of how artificial intelligence agents and large language model applications consume data, including tool interfaces, MCP, semantic layers, and access controls
- Hands-on use of AI coding tools such as Claude Code or Cursor
- Experience with BigQuery, Google Cloud Platform, dbt, and Airflow
- Experience building agentic workflows, IDE specifications and skills, or MCP servers exposing governed data to agents
- Hands-on experience with Docker or Kubernetes for deploying and managing data applications and MLOps workflows
- Experience with Kafka or similar streaming platforms and observability tools such as Datadog
- Experience with Metabase or other business intelligence applications
- Experience supporting risk, fraud, or machine learning use cases in payments or fintech
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The Company
What We Do
Helcim provides Canadian & American businesses an opportunity to accept credit card payments at affordable & transparent rates. A wide range of online, ecommerce, cloud-based, mobile & retail payment platforms allows Helcim to offer a total payments solution. The lack of cancellation fees, no monthly minimums & the removal of long-term contracts have made Helcim the preferred choice for credit card processing. It's the fair & transparent pricing structures that help Helcim build long-term relationships with each of our merchants, clients & partners.
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