Data and Compliance Manager

Meals on Wheels Orange County is the largest nonprofit provider of nutrition and supportive services for at-risk older adults. It is committed to erasing hunger and loneliness for at-risk older adults through nutritious meals, friendly visits and safety checks, and keeping families together through day services. Through its critical services, the organization delivers nearly 2 million meals to 20,000 at-risk older adults each year throughout Central and North Orange County. Meals on Wheels Orange County is a dba of Community SeniorServ, Inc.  

Level Status: Full time Exempt 
Hours: Mon-Fri / 8:30am - 5pm
Location: Anaheim and Santa Ana, Ca 

Hourly Range: $75,000.00 - $90,000.00 annually (Salary will be determined based on factors such as geographic location, skills, education, and experience).

We’re investing in our data and technology infrastructure to help our teams work smarter, strengthen compliance, better understand our impact, and ultimately provide better service to older adults.

This is a new role with the opportunity to build something from the ground up. You’ll work directly with the President & CEO and teams across MOWOC to create a more centralized approach to data, reporting, and compliance while supporting a multi-year data and technology initiative.

We’re looking for someone who:

• Is curious, analytical, and likes figuring out how things can work better.
• Pays attention to the details but can still see the bigger picture.
• Has enough technical confidence to ask good questions and enough humility to keep asking them.
• Can take complicated data or technical information and make it understandable and useful.
• Works collaboratively and makes people feel supported, not audited.
• Is organized, resourceful, and comfortable juggling multiple priorities.
• Can work effectively across departments and with outside consultants and technology partners. 
• Is comfortable asking questions, troubleshooting, and working through imperfect systems.
• Understands that better data isn’t the end goal. Better service to older adults is.

THE OPPORTUNITY:

 The Data and Compliance Manager will lead MOWOC’s organization-wide approach to data management, reporting, compliance, and impact measurement.

During the first year, a major focus will be building the foundation for a centralized data support function. This includes understanding current systems and reporting needs, improving data quality, developing common standards across departments with different system needs, strengthening compliance tracking, and creating practical processes that make information easier to access and use.

You’ll also serve as MOWOC’s primary internal contact for our multi-year data and technology initiative. You’ll work closely with an outside Project Manager who will manage the specialized consultants supporting the project. Your role will be to represent MOWOC’s needs, coordinate staff participation, connect the right people, and help turn recommendations into processes and tools that work for the organization.

 Data & Reporting

• Lead regular data analysis and reporting functions across the organization
• Build a more centralized approach to organizational data support and reporting.
• Inventory and map key systems, data sources, reports, workflows, and ownership.
• Establish consistent data definitions, documentation, and quality standards.
• Improve data accuracy and consistency while reducing duplicate entry and manual reporting.
• Coordinate dashboards and recurring reports that give staff and leadership useful information for decision-making.
• Help departments access and use data more effectively.

Compliance: 

• Develop and maintain a centralized calendar of contractual, regulatory, grant, quality, and reporting requirements.
• Work with Programs, Finance, Development, and leadership to support accurate and timely reporting.  
• Maintain supporting documentation and assist with audits, monitoring visits, funder reviews, and other external requests.
• Identify reporting and data-quality issues and coordinate follow-up and corrective action.
  

• Serve as MOWOC’s primary internal contact for the data and technology initiative.
• Partner with the outside Project Manager responsible for managing and coordinating specialized consultants.
• Coordinate staff participation in discovery, data mapping, workflow reviews, system evaluation, testing, training, and implementation.
• Translate organizational needs into clear requirements for the Project Manager and consultants.
• Help evaluate recommendations and turn them into practical processes, policies, tools, and workflows.
• Support data governance, systems integration, reporting improvements, automation, and responsible use of emerging technologies.
  

• Help establish consistent performance and outcome measures across programs.
• Support dashboards and reporting that help MOWOC understand program reach, outcomes, and opportunities for improvement.
• Train and support staff on data quality, reporting standards, and new processes.
• Help make data a practical part of how teams learn, make decisions, and improve services.
  

• Bachelor’s degree in a related field or equivalent relevant experience.
• Five or more years of experience in data management, compliance, reporting, analytics, quality improvement, program operations, or related work.
• Experience improving organizational data, reporting, compliance, or business processes.
• Strong skills in quantitative and qualitative analysis, problem-solving, organizations, and project coordination.
• Strong written and verbal communication skills and the ability to make complex information understandable.
• Ability to work well across departments and with external partners.
• Proficiency with Microsoft Excel and Microsoft 365. 
• Good judgment when working with confidential or sensitive information. Nice to Have
• Experience in nonprofit, healthcare, aging services, social services, government-funded programs, or another regulated environment.
• Experience with grant, contract, compliance, quality, or outcome reporting.
• Experience with Power BI or similar reporting and visualization tools.
• Familiarity with Microsoft Dynamics 365, Business Central, SharePoint, ServTracker, WellSky/SAMS, Salesforce, or comparable platforms.
• Experience with system implementations, data governance, workflow improvement, or organizational change.
• Experience working with outside consultants, technology vendors, or project management partners.

Meals on Wheels Orange County is an equal-opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to creating an inclusive and supportive work environment.